Customer Experience & BDC Specialist

Bomnin Automotive Group; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bomnin Automotive Group is seeking a Customer Care Associate in the Miami area to serve as the initial contact for customers, handling reception, BDC duties, and cashier responsibilities in a fast-paced office setting. This role supports sales, service, and parts departments and requires strong communication and organizational skills.

The position emphasizes accurate records, friendly service, and adherence to dealership policies while maintaining a professional environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, reception, BDC, or cashier roles preferred in automotive settings.
• Excellent verbal and written communication skills with customers and colleagues.
• Proficiency with computer systems including dealership software and Microsoft Office.

Responsibilities

• Greet customers warmly and handle calls, directing inquiries to appropriate departments.
• Manage the dealership's BDC and respond to inquiries via phone, email, and chat.
• Coordinate service appointments to ensure a seamless customer experience.
• Process payments, issue receipts, and maintain accurate transaction records.

Skills

Customer service

Reception

Cashier duties

Record keeping

Education

High school diploma

Tools

MS Office

Dealership software

Job description

Bomnin Automotive Group is seeking a Customer Care Associate in the Miami area to serve as the initial contact for customers, handling reception, BDC duties, and cashier responsibilities in a fast-paced office setting. This role supports sales, service, and parts departments and requires strong communication and organizational skills.

The position emphasizes accurate records, friendly service, and adherence to dealership policies while maintaining a professional environment.