Customer Care Associate

Appone; Manassas (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bomnin Automotive in Manassas, VA is seeking a Customer Care Associate to be the first point of contact for customers, handling receptionist, BDC, service scans, and cashier duties in a busy office setting.

The role requires a high school diploma, excellent communication, and proficiency with dealership software and MS Office. Candidates should be capable of balancing cash, supporting sales follow-ups, and maintaining accurate records. Flexible shifts including weekends may be required.

Qualifications

• High school diploma or equivalent required; further certs help.
• Experience in customer service, reception, or cashier roles preferred.
• Excellent verbal and written communication; ability to multitask and stay organized.

Responsibilities

• Warmly and professionally welcome customers; direct inquiries to appropriate departments.
• Manage the dealership's BDC and respond to customer queries via phone, email, and chat.
• Coordinate service appointments for a seamless customer experience.

Skills

Customer service

Reception

Cashier duties

BDC operations

MS Office

Dealership software

Education

High school diploma

Certifications advantageous

Tools

Dealership software

Microsoft Office Suite

Job description

About the Organization Hello and thank you for considering a career with Bomnin Automotive! We are a family-owned and operated business that has been delivering excellence in the automotive industry since 2010. Our team is passionate about creating a diverse environment where all of our associates are supported and can build rewarding careers.

At Bomnin Automotive, we take pride in offering our associates extensive benefits and a culture that is geared towards providing them with vast growth opportunities. We believe in doing what's right for our associates, which is why we offer medical benefits with employer-paid contribution, dental, gap, vision, disability, cancer insurance, life insurance, and a retirement plan 401(k) with an employer match. We also offer PTO, paid holidays, and a flexible schedule to ensure that our associates have a healthy work-life balance.

In addition to our commitment to our associates, we are also passionate about giving back to our community. Our mission is not just about selling cars, but in providing hope, love, and strength to our community. Throughout the years we have supported causes in search for a cure to pediatric cancer; we have partnered with local non-profits that serve the under-privileged; and donated time and resources to schools, charitable organizations, and causes that are relevant and important to each of the community's we represent.

We are proud of our team and the work that we do, and we hope that you will consider joining us in our mission to deliver excellence in the automotive industry and make a positive impact on the community.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Description: Customer Care Associate

Job Status: Full-time, non-exempt

Reports To: BDC Operations Director, Controller/Office Manager

Position Overview: As a Customer Care Associate at Bomnin Automotive , you will be the initial point of contact for customers, ensuring their experience is exceptional throughout their journey. This multifaceted role involves receptionist, business development center (BDC), scanning of service RO's and cashier responsibilities, all within a comfortable office setting.

Responsibilities

• Warmly and professionally welcome customers visiting the dealership and handle incoming calls, directing inquiries to the appropriate departments.


• Manage the dealership's Business Development Center (BDC), addressing customer queries through various channels such as phone, email, and chat.


• Coordinate service appointments to ensure a seamless customer experience.


• Efficiently process payments, issue receipts, and maintain accurate transaction records as part of cashier duties related to sales, service, and parts departments.


• Collaborate closely with the sales team to ensure timely and effective follow-up on leads and customer inquiries.


• Maintain meticulous and updated customer records, contributing to a well-organized customer management system.


• Scan service repair orders daily.


• Uphold dealership policies and procedures with a strong commitment to professionalism and customer service.


• Organize and secure vehicles second keys in a designated area.


• Balance the cash register daily and replenish change as needed.


• Create FedEx labels and maintain a log of sent contracts.


• Keep the reception area organized and appealing, ensuring promotional materials and brochures are up to date.

Position Requirements

Requirements

• High school diploma or equivalent; additional education or relevant certifications are advantageous.


• Previous experience in customer service, reception, business development, or cashier roles, preferably within the automotive industry.


• Excellent verbal and written communication skills, establishing positive connections with customers and colleagues.


• Proficiency in utilizing computer systems, including dealership software and Microsoft Office Suite.


• Strong organizational skills, impeccable attention to detail, and adept multitasking abilities.


• Comfortable working in an office setting, adapting to a fast-paced environment and prioritizing tasks effectively.


• Handle sensitive customer information and financial transactions with the utmost discretion and professionalism.


• Successful completion of a Skill Evaluation Pre-Employment Assessment.

Physical Demand

• Primarily seated work in an office environment.


• Occasional standing and walking within the office space.

Work Environment

• Work within a comfortable office setting with controlled noise levels and stable temperature conditions.


• Flexibility to work shifts, including weekends and evenings, is required.

Other Duties Language

This job description does not encompass all responsibilities, qualifications, or duties associated with the role. Additional tasks may be assigned as necessary to fulfill business requirements.

Full-Time/Part-Time Full-Time

Location Bomnin Chevrolet Manassas

Division Bomnin Chevrolet Manassas

This position is currently accepting applications.