Customer Care Associate (In Training) — Growth Path

Progress Residential, L.P.; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

PTO + holidays

Learning & development

Collaborative culture

Job summary

Progress Residential is seeking a Customer Care Associate (In Training) in Tempe, AZ to deliver exceptional service to prospective and current residents. After 60 days of training, you’ll transition to a Tier 1 role, with opportunities to grow within a people-first culture.

The position emphasizes clear communication, problem solving, and the ability to manage a high volume of inquiries via phone and email. Onsite teamwork and training are key components of success.

Qualifications

• 2 years of experience in a customer support role within a call center environment.
• Excellent communication skills, with the ability to explain technical information in a clear and concise manner.
• A positive attitude and willingness to learn and adapt to new situations.
• Familiarity with Salesforce or similar CRM tools is a plus, but not required.
• Ability to work onsite in a team environment.

Responsibilities

• Provide exceptional customer support to prospective and current residents via phone and email channels.
• Answer inquiries and troubleshoot issues related to Progress Residential's products and services.
• Identify and elevate complex issues to Tier 2 support teams.
• Document customer interactions and follow up on open issues to ensure timely resolution.

Skills

Excellent communication

Phone and email support

High-volume inquiry handling

Team collaboration

Problem solving

Tools

Salesforce

Job description

Progress Residential is seeking a Customer Care Associate (In Training) in Tempe, AZ to deliver exceptional service to prospective and current residents. After 60 days of training, you’ll transition to a Tier 1 role, with opportunities to grow within a people-first culture.

The position emphasizes clear communication, problem solving, and the ability to manage a high volume of inquiries via phone and email. Onsite teamwork and training are key components of success.