Resident Support Specialist (In-Training)

Progress Residential PM Holdings, LLC; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

PTO & holidays

Learning & development

Culture

Job summary

Progress Residential is seeking a Customer Care Associate (In Training) to deliver exceptional service to prospective and current residents. After completing a 60-day training period, you will advance to a Tier 1 role.

You will handle inquiries by phone and email, document interactions, and escalate complex issues as needed. The role emphasizes strong communication, high-volume management, and a collaborative, knowledge-driven support culture.

Qualifications

• 1-2 years of experience in a customer support role within a call center environment.
• Excellent communication skills, with the ability to explain technical information clearly.
• Positive attitude and willingness to learn and adapt to new situations.
• Familiarity with Salesforce or similar CRM tools is a plus.
• Ability to work onsite in a team environment.

Responsibilities

• Provide exceptional customer support to prospective and current residents via phone and email.
• Answer inquiries and troubleshoot issues related to Progress Residential's products and services.
• Identify and elevate complex issues to Tier 2 support teams.
• Document customer interactions and follow up on open issues to ensure timely resolution.

Skills

Phone & email etiquette

High-volume handling

Property management knowledge

Problem solving

Salesforce

Tools

Salesforce

Job description

Progress Residential is seeking a Customer Care Associate (In Training) to deliver exceptional service to prospective and current residents. After completing a 60-day training period, you will advance to a Tier 1 role.

You will handle inquiries by phone and email, document interactions, and escalate complex issues as needed. The role emphasizes strong communication, high-volume management, and a collaborative, knowledge-driven support culture.