Customer Care Associate (In Training) - Onsite Growth

Progress Residential, L.P.; Tempe (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous PTO and holidays

Ongoing learning

Job summary

Progress Residential, L.P. is seeking a Customer Care Associate (In Training) to deliver exceptional service to prospective and current residents.

You will use your communication and problem-solving skills to assist with inquiries and troubleshoot issues related to our products and services. After you successfully complete the 60-day training period you will move into a Customer Care Associate I (Tier 1) role.

Qualifications

• 1-2 years of experience in a customer support role within a call center environment.
• Excellent communication skills, with the ability to explain technical information in a clear and concise manner.
• A positive attitude and willingness to learn and adapt to new situations.
• Familiarity with Salesforce or similar CRM tools is a plus, but not required.
• Ability to work onsite in a team environment.

Responsibilities

• Provide exceptional customer support to prospective and current residents via phone and email channels.
• Answer inquiries and troubleshoot issues related to Progress Residential's products and services.
• Identify and elevate complex issues to Tier 2 support teams.
• Document customer interactions and follow up on open issues to ensure timely resolution.

Skills

Phone etiquette

Email etiquette

Clear communication

High-volume handling

Tools

Salesforce

Job description

Progress Residential, L.P. is seeking a Customer Care Associate (In Training) to deliver exceptional service to prospective and current residents.

You will use your communication and problem-solving skills to assist with inquiries and troubleshoot issues related to our products and services. After you successfully complete the 60-day training period you will move into a Customer Care Associate I (Tier 1) role.