Customer Care Associate I - Service & Solutions

Heartland Bank and Trust Company; Normal (IL); On-site; USD 24,000 - 30,000; Full time

Job summary

Heartland Bank and Trust Company is seeking a Customer Care Representative I in Illinois. The role involves providing information and creative solutions to callers about the bank’s products and services, resolving customer concerns via phone, email, and chat, and helping maintain strong customer relationships.

The ideal candidate will have a HS Diploma or GED and at least 1 year of customer service experience in retail, office, banking, or similar fields.

Qualifications

• HS Diploma or GED and minimum 1 year retail, office, bank or other customer service experience preferred or equivalent combination of education and experience.

Responsibilities

• Answer inquiries about products, services, policies, and procedures; provide bankBalances and account information; diffuse conflicts to ensure customer satisfaction.
• Demonstrate organizational and problem-solving skills; own the problem.
• Keep updated about bank products, services and information systems to resolve problems and promote customer relationships.
• Communicate effectively, both verbally and in writing, with a variety of people via phone, e‑mail, and chat.
• Refer and recommend products and services to meet customer needs; meet referral and sales goals.
• Assist with other functions as necessary to complete work accurately and on schedule; proactively offer solutions.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Education

HS Diploma or GED

Job description

Heartland Bank and Trust Company is seeking a Customer Care Representative I in Illinois. The role involves providing information and creative solutions to callers about the bank’s products and services, resolving customer concerns via phone, email, and chat, and helping maintain strong customer relationships.

The ideal candidate will have a HS Diploma or GED and at least 1 year of customer service experience in retail, office, banking, or similar fields.