Customer Care Associate

Gabriel Group; Franklin (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, and Dental health

Parental and Bonding Leave

PTO

401(k) Matching

Tuition Reimbursement

9 annual paid holidays

1-2 free company events each summer

Employee Assistance Program (EAP)

Flexibility in start/stop time

Job summary

Seiler Instrument in Franklin, WI, is seeking a reliable support associate to assist with daily sales transactions, customer inquiries, and order processing. You will also help with inventory, shipping/receiving, and CRM entry to ensure accurate data and timely fulfillment.

The role requires a high school diploma or GED and comfort with Excel, Word, and Outlook, plus strong customer service and organizational skills. Some familiarity with surveying products is a plus.

Qualifications

• High school diploma or GED required.
• Experience in data entry and general administration preferred.
• Working knowledge of Microsoft Excel, Word, and Outlook.
• Familiarity with phone systems and office software is expected.

Responsibilities

• Assist with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.
• Respond to customer inquiries and follow up on requests; provide service via telephone, email, and in person.
• Handle inventory transactions including stocking, documentation, and on-hand count accuracy.
• Gather items for distribution, process materials per sales orders, and manage shipping/receiving.
• Perform CRM-based customer order generation and related administrative duties.
• Assist with configuring, charging and minor assembly of surveying products pre-sale.

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

• Location 9755 Airways Ct.,Franklin, WI, 53132,United States
• Employee Type Full-Time Non-Exempt

Perks and Benefits:

• Medical, Vision, and Dental health plans
• Parental and Bonding Leave
• PTO
• 401(k) Matching
• Tuition Reimbursement

Here at Seiler we are committed to not only manufacturing and selling the highest quality systems and utilizing modern techniques, but we are also committed to our employees’ well-being and happiness. In addition to the perks above we also offer:

• 9 annual paid holidays
• 1-2 free company events every summer
• Employee Assistance Program (EAP)
• Flexibility in start/stop time for most positions
• Profit Sharing and More!

Responsibilities include:

• Assisting with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.
• Conducting customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests. Customer service will be provided by telephone communications, email and other computer communications and written documents as well as greeting and providing service to walk in customers.
• Handling inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.
• Gathering items for distribution, processing materials per sales order requirements, packaging, shipping, and receiving business items and inventory.
• Administrative duties which include generating customer orders within our CRM system.
• Assisting with configuring, charging and minor assembly of surveying products pre-sale.

Requirements:

• High school diploma or GED required
• Previous knowledge or experience in the survey and/or construction industry is a plus.
• Experience in data entry and general administration is preferred
• Candidates for this position must have working knowledge of Microsoft Excel, Word, and Outlook Basic computer proficiency (Word, Excel, etc.)
• Must be comfortable with other computer systems including the internet and database programs
• Candidates must be familiar with phone systems and should have a confident and consistent approach to customer contact.
• Detail oriented and possess excellent customer service, organizational and communication skills. Good near vision is required
• Must be able to lift and move 50 lbs, with or without assistance

For more information on Seiler Instrument and view important disclosures regarding EEO and how to request an accommodation in applying for this position please visit our website: http://www.seilerinst.com/our-company/careers/