Customer Care & Fulfillment Specialist

Gabriel Group; Franklin (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, and Dental health

Parental and Bonding Leave

PTO

401(k) Matching

Tuition Reimbursement

9 annual paid holidays

1-2 free company events each summer

Employee Assistance Program (EAP)

Flexibility in start/stop time

Job summary

Seiler Instrument in Franklin, WI, is seeking a reliable support associate to assist with daily sales transactions, customer inquiries, and order processing. You will also help with inventory, shipping/receiving, and CRM entry to ensure accurate data and timely fulfillment.

The role requires a high school diploma or GED and comfort with Excel, Word, and Outlook, plus strong customer service and organizational skills. Some familiarity with surveying products is a plus.

Qualifications

• High school diploma or GED required.
• Experience in data entry and general administration preferred.
• Working knowledge of Microsoft Excel, Word, and Outlook.
• Familiarity with phone systems and office software is expected.

Responsibilities

• Assist with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.
• Respond to customer inquiries and follow up on requests; provide service via telephone, email, and in person.
• Handle inventory transactions including stocking, documentation, and on-hand count accuracy.
• Gather items for distribution, process materials per sales orders, and manage shipping/receiving.
• Perform CRM-based customer order generation and related administrative duties.
• Assist with configuring, charging and minor assembly of surveying products pre-sale.

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Seiler Instrument in Franklin, WI, is seeking a reliable support associate to assist with daily sales transactions, customer inquiries, and order processing. You will also help with inventory, shipping/receiving, and CRM entry to ensure accurate data and timely fulfillment.

The role requires a high school diploma or GED and comfort with Excel, Word, and Outlook, plus strong customer service and organizational skills. Some familiarity with surveying products is a plus.