Inside Sales Representative

Triangle Fastn-Sal; New Berlin (WI); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid vacation

Paid personal days

Paid Holidays

Disability insurance

Life insurance

401k

Job summary

Triangle Fastener Corporation is hiring a full-time Inside Sales Representative at our New Berlin/Milwaukee, WI office. You will handle customer transactions, pricing, quotes, and order entry while collaborating closely with Outside Sales and warehouse teams.

You will monitor inventory, coordinate deliveries, and maintain showroom readiness, delivering outstanding service and supporting vendor relationships to drive customer satisfaction.

Qualifications

• 1+ years of prior experience in a customer service position.
• 3+ years of prior experience in an inside sales position.
• High School Diploma/GED or equivalent.
• Associate degree in business, sales, marketing or similar, or equivalent experience.

Responsibilities

• Provide pricing via phone, email and electronic quotes promptly and accurately.
• Monitor inventory levels and turnover to optimize supply chain efficiency.
• Coordinate delivery schedules and communicate essential delivery information.
• Address and resolve customer service issues while tracking open orders.
• Maintain strong vendor relationships to enhance service quality.
• Follow up to ensure on-time shipment of products.
• Manage walk-in counter, phone and email inquiries with product guidance.
• Support Outside Sales and contribute to sales strategy.
• Maintain showroom and promote key products and promotions.
• Pull counter orders quickly and efficiently.
• Communicate daily with Branch Operations Manager and teams.
• Audit open sales reports for data accuracy.
• Process and dispatch samples, catalogs, and credit applications.

Skills

Customer service

Inside sales

Multitasking

Communication

Problem-solving

Team collaboration

Software learning

Education

High School Diploma/GED

Associate degree in business, sales, marketing or similar

Tools

SXE software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time CLERICAL New Berlin, WI, US

3 days ago Requisition ID: 1315

Triangle Fastener Corporation is a fast-growing wholesale distributor that has been serving the construction industry in the US and beyond since 1977. We are currently seeking a full time Inside Sales Representative to join us at our office in Milwaukee, WI (formerly Pro Fastening Systems). This position is ideal for an ambitious individual who can thrive in a fast-paced environment while working in collaboration with supportive and knowledgeable professionals like yourself!

As a Triangle Fastener Corporation employee, you can expect a team-oriented environment with plenty of benefits such as:

• Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance
• Paid vacation days, paid personal days, and immediate eligibility for Paid Holidays
• Company funded disability and life insurance
• Consistent employer contribution to 401k

Position Details

The Inside Sales Representative position is responsible for providing comprehensive support for all customer sales transactions, including those initiated by the Outside Sales team. The duties of the position encompass various aspects of the sales process, such as generating sales through phone, email, and electronic communication channels. Additionally, the role will be accountable for handling order and quotation requests, efficiently managing order entries, and playing a pivotal role in driving overall customer satisfaction through exceptional service and support.

The essential functions include, but are not limited to the following:

• Provide customer pricing through phone, email, and electronic quotes, ensuring prompt and accurate responses.
• Monitor and maintain proper inventory levels and turnover rates utilizing replenishment systems, optimizing supply chain efficiency.
• Coordinate delivery schedules and communicate essential delivery information to customers, ensuring timely and accurate shipments.
• Proactively address and resolve customer service issues while diligently tracking open orders to ensure customer satisfaction.
• Cultivate and nurture strong working relationships with vendors to enhance partnership and service quality.
• Perform follow-up procedures to guarantee punctual shipment of products sold, fostering customer trust.
• Manage walk-in counter, phone, and email customer inquiries, providing product guidance as needed to meet customer needs.
• Coordinate and support sales efforts initiated by Outside Sales personnel, contributing to the overall sales strategy.
• Maintain the showroom and offer innovative marketing ideas to promote key products and promotions, ensuring a clean and well-stocked presentation.
• Pull orders for counter sales as needed, in a timely & efficient manner.
• Maintain seamless communication with Branch Operations Manager, sales teams, and warehouse personnel daily.
• Regularly audit the open sales reports to uphold data accuracy and operational efficiency.
• Process and dispatch samples, catalogs, and credit applications sourced from the sales leads.
• Strive for excellent customer service while delivering on commitments and promises to customers.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Applicants must be at least 21 years of age with a valid driver license and satisfactory motor vehicle report to be considered.

REQUIRED

PREFERRED

Experience

• 1+ years of prior experience in a customer service position, or related position
• 3+ years of prior experience in an inside sales position, or related position

Education

• High School Diploma/GED
• Associate degree in business, sales, marketing or similar, or equivalent level of prior relevant experience

Additional Skills/Notes

• Proficient in Microsoft Office Suite
• Proficient in multitasking to efficiently manage various responsibilities
• Skilled at working effectively in a collaborative environment
• Effective communication skills, both spoken and written
• Proficient in problem-solving, addressing challenges effectively
• Ability to learn & execute company's software, including SXE