Customer Care Associate

Seiler Instrument & Mfg. Co. Inc.; Franklin (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health plans

Parental leave

PTO

401(k) matching

Tuition reimbursement

Paid holidays

Office events

EAP

Flexible hours

Profit sharing

Job summary

Seiler Instrument & Mfg. Co. Inc. is seeking a capable Admin/Sales Support professional in Wisconsin to assist with daily sales transactions, customer inquiries, and CRM entry. You will help document fulfillment and coordinate inventory movements for surveying products.

The role requires a high school diploma, proficiency with Excel/Word/Outlook, and comfortable use of CRM and database systems. This position offers benefits and opportunities for growth in a collaborative team.

Qualifications

• High school diploma or GED required.
• Survey/construction industry experience is a plus.
• Experience with data entry and administration preferred.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Assist with daily sales transactions and fulfillment documentation.
• Respond to customer inquiries and pass leads to sales reps.
• Handle inventory transactions and monitor on-hand counts.
• Prepare items for distribution and manage shipping/receiving.
• Generate customer orders in the CRM and perform admin duties.
• Assist with configuring and minor assembly of surveying products pre-sale.

Skills

Customer service

Data entry

Microsoft Excel

Microsoft Word

Outlook

Communication

Education

High school diploma or GED

Tools

CRM system

Database programs

Job description

• Medical, Vision, and Dental health plans
• Parental and Bonding Leave
• PTO
• 401(k) Matching
• Tuition Reimbursement

Brief Description

Perks and Benefits:

• Medical, Vision, and Dental health plans
• Parental and Bonding Leave
• PTO
• 401(k) Matching
• Tuition Reimbursement

Here At Seiler We Are Committed To Not Only Manufacturing And Selling The Highest Quality Systems And Utilizing Modern Techniques, But We Are Also Committed To Our Employees' Well-being And Happiness. In Addition To The Perks Above We Also Offer

• 9 annual paid holidays
• 1-2 free company events every summer
• Employee Assistance Program (EAP)
• Flexibility in start/stop time for most positions
• Profit Sharing and More!

Responsibilities Include

• Assisting with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.
• Conducting customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests. Customer service will be provided by telephone communications, email and other computer communications and written documents as well as greeting and providing service to walk in customers.
• Handling inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.
• Gathering items for distribution, processing materials per sales order requirements, packaging, shipping, and receiving business items and inventory.
• Administrative duties which include generating customer orders within our CRM system.
• Assisting with configuring, charging and minor assembly of surveying products pre-sale.

Requirements

• High school diploma or GED required
• Previous knowledge or experience in the survey and/or construction industry is a plus.
• Experience in data entry and general administration is preferred
• Candidates for this position must have working knowledge of Microsoft Excel, Word, and Outlook Basic computer proficiency (Word, Excel, etc.)
• Must be comfortable with other computer systems including the internet and database programs

Candidates must be familiar with phone systems and should have a confident and consistent approach to customer contact.

• Detail oriented and possess excellent customer service, organizational and communication skills. Good near vision is required
• Must be able to lift and move 50 lbs, with or without assistance

For more information on Seiler Instrument and view important disclosures regarding EEO and how to request an accommodation in applying for this position please visit our website: http://www.seilerinst.com/our-company/careers/