Customer Service Representative – Manufacturing

SAELENS LLC; Johnson Creek (WI); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off and holiday pay

401(k) with company match

Opportunities for professional growth

Job summary

Saelens LLC is seeking a Customer Service Representative in Johnson Creek, WI to support customers and coordinate with Production, Shipping, Purchasing, and Quality teams. You will manage orders, resolve issues, and maintain accurate records to ensure on-time delivery.

This mid-level role emphasizes relationships and problem solving in a manufacturing environment, with pay ranging from $27.00 to $32.00 per hour and a comprehensive benefits package.

Qualifications

• 3-5 years of customer service, account management, or inside sales experience.
• Manufacturing, industrial, or technical customer service experience strongly preferred.
• Strong verbal and written communication skills.
• Ability to build positive relationships with customers and internal stakeholders.
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• High attention to detail and organizational skills.
• Proficiency with Microsoft Office and ERP/business management systems.
• Ability to work independently while contributing to a team-oriented culture.
• Professional demeanor and commitment to delivering outstanding customer experiences.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Respond to customer inquiries via phone, email, and in person in a professional and timely manner.
• Enter, monitor, and manage customer orders to ensure accurate processing and on-time delivery.
• Communicate proactively with customers regarding order status, lead times, and potential delays.
• Coordinate closely with Production, Shipping, Purchasing, and Quality teams to support customer needs.
• Process returns, credits, and related customer documentation.
• Issue warehouse picks and communicate priority or expedited order requirements.
• Investigate and resolve customer concerns, discrepancies, and service issues.
• Maintain accurate customer records and documentation within company systems.
• Analyze customer requests and identify opportunities to improve service, efficiency, and customer satisfaction.
• Assist with customer account reviews, reporting, and continuous improvement initiatives.
• Support the training and development of less experienced customer service team members as needed.

Skills

Customer relationship management

Communication

Problem solving

Multi-tasking

Team collaboration

Tools

Microsoft Office

ERP systems

Job description

Description

Customer Service Representative

Location: Johnson Creek, WI

Schedule: Monday through Friday, possibly some weekends

Pay Range: $27.00 - $32.00 per hour

Keep Customers Moving and Manufacturing on Track

Are you an experienced customer service professional who thrives in a fast-paced environment? Saelens LLC is seeking a Customer Service Representative to join our Johnson Creek team. This mid-level role is ideal for someone who enjoys building customer relationships, solving problems, and coordinating with multiple departments to ensure exceptional service.

As a key liaison between our customers and internal teams, you will manage customer accounts, oversee order fulfillment, resolve issues, and help ensure customer commitments are met from order entry through delivery.

What You'll Do

• Serve as the primary point of contact for assigned customer accounts
• Respond to customer inquiries via phone, email, and in person in a professional and timely manner
• Enter, monitor, and manage customer orders to ensure accurate processing and on-time delivery
• Communicate proactively with customers regarding order status, lead times, and potential delays
• Coordinate closely with Production, Shipping, Purchasing, and Quality teams to support customer needs
• Process returns, credits, and related customer documentation
• Issue warehouse picks and communicate priority or expedited order requirements
• Investigate and resolve customer concerns, discrepancies, and service issues
• Maintain accurate customer records and documentation within company systemsKeep Customers Moving—and Manufacturing on Track
• Analyze customer requests and identify opportunities to improve service, efficiency, and customer satisfaction
• Assist with customer account reviews, reporting, and continuous improvement initiatives
• Support the training and development of less experienced customer service team members as needed

Requirements

What You Bring

• 3-5 years of customer service, account management, or inside sales experience
• Manufacturing, industrial, or technical customer service experience strongly preferred
• Strong verbal and written communication skills
• Ability to build positive relationships with customers and internal stakeholders
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong problem-solving and conflict-resolution skills
• High attention to detail and organizational skills
• Proficiency with Microsoft Office and ERP/business management systems
• Ability to work independently while contributing to a team-oriented culture
• Professional demeanor and commitment to delivering outstanding customer experiences

Compensation & Benefits

• Hourly pay range: $27.00 - $32.00 per hour, based on experience
• Comprehensive benefits package
• Paid time off and holiday pay
• 401(k) with company match
• Opportunities for professional growth and advancement

Why Join Saelens LLC?

At Saelens LLC, quality, reliability, and customer service drive everything we do. When you join our team, you'll play a critical role in supporting our customers while working alongside experienced professionals in a collaborative manufacturing environment. We offer competitive compensation, excellent benefits, and opportunities to develop your career.

If you're ready to make an impact, build lasting customer relationships, and help customers succeed, we'd love to hear from you.

Saelens LLC is an Equal Opportunity Employer. We welcome applicants from all backgrounds.