Customer Care & Appointment Specialist

Theuniversityunion; Brooksville (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

LTD and accident insurance

Paid Time Off and holidays

401(k) plan with company match

Job summary

LRE is seeking a Customer Care Specialist in Florida to be the friendly, helpful voice for customers, handling calls and scheduling appointments for the sales team. You will manage follow-ups and ensure clear communication between customers and the sales team to deliver a remarkable experience.

The role emphasizes setting appointments, maintaining accurate customer data, and providing pre-installation information while supporting the Customer Care – Production team.

Qualifications

• 1–2 years of experience in customer service, construction, or sales preferred.
• Computer proficiency and data entry skills.
• Attention to detail and excellent organizational skills.
• Outstanding communication skills with a focus on customer service.

Responsibilities

• Answer incoming calls and set sales appointment leads.
• Follow up on web leads until appointment is scheduled or marked dead.
• Create prospects and appointments in i360 with notes.
• Keep notes in i360 for each appointment and send welcome emails.

Skills

Customer service

Data entry

Attention to detail

Communication

Tools

i360

Microsoft Office

Job description

LRE is seeking a Customer Care Specialist in Florida to be the friendly, helpful voice for customers, handling calls and scheduling appointments for the sales team. You will manage follow-ups and ensure clear communication between customers and the sales team to deliver a remarkable experience.

The role emphasizes setting appointments, maintaining accurate customer data, and providing pre-installation information while supporting the Customer Care – Production team.