Customer Care Specialist

Theuniversityunion; Brooksville (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

LTD and accident insurance

Paid Time Off and holidays

401(k) plan with company match

Job summary

LRE is seeking a Customer Care Specialist in Florida to be the friendly, helpful voice for customers, handling calls and scheduling appointments for the sales team. You will manage follow-ups and ensure clear communication between customers and the sales team to deliver a remarkable experience.

The role emphasizes setting appointments, maintaining accurate customer data, and providing pre-installation information while supporting the Customer Care – Production team.

Qualifications

• 1–2 years of experience in customer service, construction, or sales preferred.
• Computer proficiency and data entry skills.
• Attention to detail and excellent organizational skills.
• Outstanding communication skills with a focus on customer service.

Responsibilities

• Answer incoming calls and set sales appointment leads.
• Follow up on web leads until appointment is scheduled or marked dead.
• Create prospects and appointments in i360 with notes.
• Keep notes in i360 for each appointment and send welcome emails.

Skills

Customer service

Data entry

Attention to detail

Communication

Tools

i360

Microsoft Office

Job description

• Base Pay $17.00 / Hour
• Employee Type Non-Exempt

Join LRE and Build a Career That Makes a Difference!

At LRE, we believe that meaningful work fuels a meaningful life. If you’re looking for a role where you can make a positive impact every day, we’re excited to meet you!

As a recognized leader in foundation stabilization, repair, and concrete leveling services, LRE serves communities across Florida with exceptional quality and care. And now, we’re looking for a dynamic and motivated Customer Care Specialist to join our team.

Your Role: Customer Care Specialist

Are you ready to be the friendly, helpful voice that makes a difference for our customers every day? We’re on the lookout for a motivated Customer Care Specialist to join our team! In this key role, you’ll be the first point of contact for our customers, handling incoming calls and helping set up appointments for our expert sales team to assess and address their needs.

As a Customer Care Specialist, you’ll provide essential support by setting appointments, managing follow-ups, and ensuring clear communication between our customers and sales team.

Are you ready to be part of a team that feels like family, in an environment where your efforts are valued and every day brings a chance to help someone? If superior customer service is your thing, and you’re ready to thrive in a company that celebrates both your professional and personal growth, then don’t wait—

Responsibilities Include:

• Represents the company through telephone contact by answer incoming calls, setting sales appointment leads, and responding to overflow calls as necessary.
• Consistent follow up on incoming web leads until the customer has been reached and either an appointment has been scheduled, or lead has been marked as dead.
• Create prospects and appointments in i360 with all applicable notes.
• Keep updated notes in i360 for each appointment created.
• Create welcome emails and follow up calls/communications with customers.
• Saves Property Cards/Deeds for appointments set in i360.
• Schedule appointments for Design Specialists.
• Assist in making sure all supplies are stocked for Customer Care/Sales Department.
• Meets or exceeds goals for sales appointments and lead conversions.
• Supports Customer Care - Production by serving as a point of contact for customers, including answering questions, scheduling and confirming installations, providing pre-installation information, assuring quality, solving problems, and so on.
• Provides customers with a remarkable experience.
• Quality check all customer information to include addresses, contact information, phone, email, etc.
• Must exercise utmost diplomacy and tact to provide excellent customer service for clients.
• Meets or exceeds goals for sales appointments, lead conversions.

Requirements

What You Bring to the Table:

• 1-2 years of experience in a customer service, construction, or sales position (preferred)
• Computer proficiency and strong data entry skills
• Attention to detail and excellent organizational skills
• Outstanding communication skills with a focus on customer service excellence
• Intermediate experience with Microsoft Office applications
• Ability to work independently with minimal supervision
• Reliability and dependability—we’re counting on you and so are our customers

Summary

Why LRE?

• Comprehensive Benefits Package: Enjoy medical, dental, and vision coverage, as well as LTD, accident insurance, and more!
• Retirement Savings Plan: Take advantage of our company match to help you secure your future.
• Paid Time Off and Holidays: We believe in work-life balance and encourage you to recharge.
• Collaborative Team: Join a supportive group of professionals who share your passion for helping others.
• Inspiring Culture: Be part of a fun, family-oriented atmosphere that celebrates each other’s successes.
• Supportive, Inclusive Environment: Feel valued and respected in a workplace committed to diversity and inclusion.
• Career Growth: Grow with a company that values hard work, initiative, and a commitment to customer satisfaction.

LRE is proud to be an Equal Opportunity Employer committed to inclusion and diversity.

If you’re ready to build a rewarding career with an amazing team and think you’ve got what it takes to deliver exceptional customer service—