Customer Service Representative-Remote

Kenyan Edu; Dallas (TX); Híbrido; USD 21.000 - 30.000; Tempo parcial

Benefícios oferecidos por esta vaga

Competitive benefits

Paid training provided

Fully remote position

Resumo da vaga

DLN Consulting Group is expanding its remote customer service team. The part-time role supports clients and prospects from a fully remote environment, delivering prompt responses via phone, email, and chat.

You will maintain accurate records in the CRM and work with internal teams to improve the client experience. The ideal candidate has strong communication skills, a client-focused mindset, and the ability to meet daily performance targets.

Qualificações

• Experience in customer service or call center environments.
• Strong communication and problem-solving skills.
• Ability to work effectively in a fully remote setup.

Responsabilidades

• Respond promptly to client inquiries via phone, email, and chat.
• Resolve client issues and complaints with professionalism and urgency.
• Maintain accurate records of client interactions in CRM systems.
• Escalate complex issues to appropriate departments.
• Follow up with clients to ensure satisfaction and resolution.
• Support onboarding of new clients with guidance and resources.
• Meet daily and weekly performance metrics and service level targets.
• Collaborate with internal teams to improve client experience.

Descrição da vaga

# Customer Service Representative-RemoteDLN Consulting GroupRemote Full Time Remote Posted 7 hours agoShare this job:WhatsApp LinkedIn X Facebook Email#### Job DescriptionHeadquarters: Dallas, Texas, United States URL: https://jobs.workable.com/company/7L2FzU15AMzMKn9txgLfbp/jobs-at-dln-consulting-group Job Title: Customer Service Representative — Remote Company: DLN Consulting Group Job Type: Part TimeAbout DLN Consulting Group DLN Consulting Group is a professional services firm delivering tailored business solutions across multiple industries. We are committed to excellence in client engagement and are growing our remote customer service team to support our expanding client base.Position Overview The Remote Customer Service Representative serves as the first point of contact for clients and prospects. This role is responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining positive client relationships in a fully remote environment. Respond promptly to client inquiries via phone, email, and chatResolve client issues and complaints with professionalism and urgencyMaintain accurate records of client interactions in CRM systemsEscalate complex issues to appropriate departmentsFollow up with clients to ensure satisfaction and resolutionSupport onboarding of new clients with guidance and resourcesMeet daily and weekly performance metrics and service level targetsCollaborate with internal teams to improve client experience Fully remote positionCompetitive benefits packagePaid training provided To apply: https://weworkremotely.com/remote-jobs/dln-consulting-group-customer-service-representative-remote