Call Center Agent

Dutuc; New York (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Training provided

Coaching and development

Supportive team environment

Career growth opportunities

Job summary

Dutuc in the United States is seeking a confident and customer-focused Call Center Agent to assist customers over the phone and provide helpful information about products and services. The ideal candidate has a positive telephone manner, enjoys problem-solving, and can communicate clearly while maintaining a professional approach.

We offer training in customer service, ongoing coaching, a supportive team environment, and opportunities for career growth based on performance and experience.

Qualifications

• Clear verbal communication and active listening
• Friendly, patient, and professional telephone manner
• Strong problem-solving and customer service abilities
• Ability to remain organized in a fast-paced environment
• Comfortable speaking with different types of customers
• Dependable, adaptable, and eager to learn
• Previous call center experience is an advantage but not required

Responsibilities

• Handle incoming and outgoing customer calls.
• Provide accurate information about products, services, and promotions.
• Listen to customer needs and recommend appropriate solutions.
• Address questions and help resolve customer concerns.
• Maintain a courteous and professional tone during calls.
• Follow established call handling procedures and service standards.
• Document relevant customer interactions accurately.
• Work with colleagues to achieve customer service goals.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Organization

Adaptability

Call center experience

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

About the Role

We are looking for a confident and customer-focused Call Center Agent to assist customers over the phone and provide helpful information about products and services. The ideal candidate has a positive telephone manner, enjoys problem-solving, and can communicate clearly while maintaining a professional approach.

Responsibilities

• Handle incoming and outgoing customer calls.
• Provide accurate information about products, services, and promotions.
• Listen to customer needs and recommend appropriate solutions.
• Address questions and help resolve customer concerns.
• Maintain a courteous and professional tone during calls.
• Follow established call handling procedures and service standards.
• Document relevant customer interactions accurately.
• Work with colleagues to achieve customer service goals.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Strong problem-solving and customer service abilities.
• Ability to remain organized in a fast-paced environment.
• Comfortable speaking with different types of customers.
• Dependable, adaptable, and eager to learn.
• Previous call center experience is an advantage but not required.

What We Offer

• Training in customer service and call handling.
• Ongoing coaching and professional development.
• A supportive and collaborative team environment.
• Opportunities for career growth and advancement.
• Compensation based on the position and experience.