Customer Care Agent | Growth & Benefits

Star Group LP; Newtown Township (Delaware County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical coverage (F/T staff)

Retirement Savings

Job summary

Star Group LP is seeking a Customer Care Agent to handle inbound and outbound calls, answer questions on pricing, service plans, and billing issues, and provide exceptional service. The role emphasizes strong communication, active listening, and problem resolution.

Responsibilities include account changes, troubleshooting, upselling opportunities, and collaboration with other departments to ensure timely resolutions.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years in a customer-facing role; prior experience preferred.
• Ability to work well in a fast paced environment.
• Excellent telephone skills.
• Strong troubleshooting abilities; computer proficient.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Prepare account changes and update customer records.
• Troubleshoot and resolve customer issues.
• Identify and act on potential new sales opportunities.
• Assist with customer retention and upselling.
• Coordinate with other departments to resolve issues and negotiate pricing within company guidelines.

Skills

Customer service

Active listening

Communication

Telephone skills

Teamwork

Flexibility

Education

High School Diploma

Tools

CRM software

Billing systems

Job description

Star Group LP is seeking a Customer Care Agent to handle inbound and outbound calls, answer questions on pricing, service plans, and billing issues, and provide exceptional service. The role emphasizes strong communication, active listening, and problem resolution.

Responsibilities include account changes, troubleshooting, upselling opportunities, and collaboration with other departments to ensure timely resolutions.