Remote Customer Support Specialist – Growth & Care

Path Arc; Apple Valley (CA); Remoto; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance (dental and vision)

Excellent retirement plan

Tremendous upward mobility into other…

Flexible hours

Remote Position(s) available (workfrom

Descrizione del lavoro

Path Arc is seeking a Customer Service representative to respond to client inquiries, provide product information, and assist customers with empathy and prompt problem resolution. The role emphasizes listening, learning, and following procedures to deliver a positive customer experience.

Key responsibilities include handling calls, emails, chats, and IVR while maintaining accurate records and aiming to meet team targets.

Competenze

• Previous experience in customer support or related field.
• Excellent at communicating over the phone and other communication platforms.
• Strong time management and multitasking skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.

Mansioni

• Answer and manage incoming calls, emails, chats, and/or IVR systems.
• Provide product information with empathy and accuracy to resolve inquiries.
• Record, organize and file customer interactions and account changes.
• Upsell when needed and schedule callbacks to resolve customer needs.

Conoscenze

Active listening

Communication skills

Multitasking

Time management

Customer focus

Descrizione del lavoro

Path Arc is seeking a Customer Service representative to respond to client inquiries, provide product information, and assist customers with empathy and prompt problem resolution. The role emphasizes listening, learning, and following procedures to deliver a positive customer experience.

Key responsibilities include handling calls, emails, chats, and IVR while maintaining accurate records and aiming to meet team targets.