Helpdesk Support Technician - Onsite

Placements24; Willows (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement plan

Paid annual leave

Training opportunities

Job summary

Placements24 is seeking a skilled Helpdesk Support Technician to provide essential IT support for employees in our California office. You will troubleshoot hardware, software, and network issues, ensuring minimal disruption to daily operations and clear communication with non-technical users.

The role requires hands-on problem solving, the ability to work independently in an on-site setting, and the capacity to manage multiple priorities.

Qualifications

• Experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Experience with network troubleshooting and basic network administration.
• Excellent customer service and communication skills, with a patient and helpful demeanor.
• Ability to work independently and manage multiple priorities effectively in an on-site setting.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, escalating complex problems to senior IT staff.
• Manage user accounts, permissions, and access rights.
• Assist with IT asset management, including inventory and tracking.
• Develop and maintain IT documentation, including user guides and troubleshooting procedures.

Skills

Helpdesk experience

Windows/macOS

Networking basics

Customer service

On-site work

Certifications advantageous

Job description

About the Role

Our client is seeking a skilled and reliable Helpdesk Support Technician to provide essential IT support to employees in their Welkom office. You will be responsible for troubleshooting hardware, software, and network issues, ensuring minimal disruption to daily operations. This role requires a hands-on approach, excellent problem-solving skills, and the ability to communicate technical information clearly to non-technical users. You will be a key member of the IT team, contributing to the smooth functioning of our client's technology infrastructure and supporting their workforce with prompt and effective technical assistance.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, escalating complex problems to senior IT staff.
• Manage user accounts, permissions, and access rights.
• Assist with IT asset management, including inventory and tracking.
• Develop and maintain IT documentation, including user guides and troubleshooting procedures.

Requirements

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Experience with network troubleshooting and basic network administration.
• Excellent customer service and communication skills, with a patient and helpful demeanor.
• Ability to work independently and manage multiple priorities effectively in an on-site setting.
• Relevant certifications (e.g., CompTIA A+, Network+) are advantageous.

Benefits

• Competitive annual salary with regular reviews.
• Comprehensive health insurance package.
• Retirement savings plan with company contributions.
• Paid annual leave and public holidays.
• Opportunities for training and professional development in IT.