Licensing Support Specialist - Hybrid Customer Service

Pearson; Durham (NC); Hybrid; USD 20,173 - 28,731; Full time

Job summary

A leading educational services provider is seeking an Advance Associate-Customer Service in Durham, NC. The role focuses on processing licensing applications, managing customer inquiries, and ensuring compliance with regulatory standards. Ideal candidates should have at least a high school diploma, three years of experience in customer service and transaction processing, along with strong communication and data entry skills. This hybrid position requires in-office work three days a week and offers a competitive pay rate of $17.75/hour.

Qualifications

• Minimum 3 years of experience in a high-volume transaction processing environment.
• Minimum 3 years of customer service experience.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Process and evaluate licensing applications and customer inquiries.
• Analyze documents for compliance with rules and policies.
• Serve as first point of contact for customer inquiries.

Skills

Communication skills

Problem solving skills

Interpersonal skills

Data entry experience

Organized and detail oriented

Time management skills

Multi-tasking abilities

Education

High school diploma or equivalent

Job description

A leading educational services provider is seeking an Advance Associate-Customer Service in Durham, NC. The role focuses on processing licensing applications, managing customer inquiries, and ensuring compliance with regulatory standards. Ideal candidates should have at least a high school diploma, three years of experience in customer service and transaction processing, along with strong communication and data entry skills. This hybrid position requires in-office work three days a week and offers a competitive pay rate of $17.75/hour.