Customer Service Rep 3

Associate Staffing; Greensboro (NC); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Associate Staffing is hiring a Customer Service Representative for a hybrid role in Greensboro, NC. The position focuses on handling inquiries related to order processing, pricing, and delivery solutions to ensure smooth order management from initiation to post-delivery.

Strong communication skills and a customer-focused mindset are essential, along with problem-solving abilities and proficiency with order management systems.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused mindset with a relentless drive for service excellence.
• Problem-solving and troubleshooting capabilities.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency with order management systems and technology.

Responsibilities

• Handle inquiries related to order processing, pricing, system matching, and delivery solutions.
• Ensure smooth order management from initiation to post-delivery.
• Support internal partners and contribute to a high level of customer satisfaction.

Skills

Communication

Customer focus

Problem solving

Multitasking

Order management

Education

HS Diploma or GED required

Associate’s/Bachelor’s preferred

Tools

Order management

Job description

Customer Service Representative - Hybrid in Greensboro, NC
Pay Range - $18-22 per hour

Earn a competitive pay rate in a pivotal role supporting a fast-paced, innovative organization committed to delivering exceptional service. As a Customer Service Representative, you will be the first point of contact for customers and internal partners, managing inquiries related to order processing, pricing, system matching, and delivery solutions. Your expertise will ensure smooth order management from initiation to post-delivery, fostering loyalty and enhancing the overall customer experience. Join a dynamic team where your communication skills and problem-solving abilities will make a meaningful impact.

Top 5 Required Skills:

• Excellent verbal and written communication skills
• Customer-focused mindset with a relentless drive for service excellence
• Problem-solving and troubleshooting capabilities
• Ability to manage multiple tasks and prioritize effectively
• Proficiency with order management systems and technology

Top 5 Nice to Have Skills:

• Experience with HVAC or related industries
• Knowledge of order processing or supply chain management
• Familiarity with CRM tools
• Ability to work in a hybrid environment and adapt to new processes

Preferred Education and Experience:

• Associate’s Degree or Bachelor’s Degree preferred
• HS Diploma or GED required
• Previous experience in customer service or order management is advantageous

Other Requirements:

• Must be comfortable commuting to Greensboro, NC, Monday-Thursday, with Friday as a remote day
• Ability to participate in remote training and transition to hybrid work when office opens

Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.