Customer Care Advisor

CVS Group; United States; Hybrid; USD 20,664,000 - 30,307,000; Part time

Benefits offered by this job

Sharesave Scheme

Enhanced Family Leave

Discounted Pet Healthcare

Ongoing Learning and Development

Genuine Internal Career Progression Op

Job summary

CVS Group is seeking a customer services professional for a telephone-focused role in a hybrid working environment. You will spend most of your day speaking with customers, resolving queries, and delivering a high-quality service experience after completing training.

The role emphasizes empathy with efficiency, professional conduct in a fast-paced setting, and contributing to continuous improvement. Training will be provided, with opportunities for progression and internal advancement.

Qualifications

• Experience handling inbound customer calls in a fast-paced environment.
• Strong communication and active listening skills to resolve queries.
• Demonstrates empathy, professionalism and ability to multitask while using multiple systems.

Responsibilities

• Handle inbound customer calls in a busy contact centre.
• Deliver excellent and efficient service on every interaction.
• Resolve queries accurately and empathetically.
• Update multiple systems while speaking with customers.
• Identify pain points and share feedback for service improvements.

Skills

Inbound calls

Customer service

Communication

Empathy

Resilience

Tools

CRM software

Data entry

Job description

Hybrid working available following successful completion of training and demonstrated performance. No fully remote opportunities available. Do you enjoy helping customers and making a difference? We're looking for confident, friendly and customer-focused individuals to join our Customer Services team. This is a telephone-focused contact centre role, with customer conversations forming the core part of your day. You'll spend most of your time speaking with customers, resolving queries, solving problems and delivering a high-quality service experience. We're looking for people who genuinely enjoy supporting customers, can balance empathy with efficiency and remain positive and professional in a fast-paced environment. You'll be comfortable handling a continuous flow of customer contacts while ensuring every customer receives the support and attention they need...You'll be the voice of the customer - making sure Leaders are aware of the problems they face and helping us prioritise focusses for change. Please note: The majority of this role is telephone-based. Candidates who enjoy speaking with customers, solving problems and delivering efficient service in a busy environment tend to thrive in this position.

Build a Career With Us

We're passionate about developing our people and creating opportunities for progression. Almost all of our Team Leaders, Supervisors and Managers started their careers within Customer Services before progressing through the business. We believe in promoting from within wherever possible and are committed to supporting people who demonstrate the right attitude, commitment and customer focus. If you're ambitious, eager to learn and looking for a role where you can build a long-term career, we'll support your growth every step of the way.

What You’ll Be Doing

• Handling inbound customer calls throughout the day in a busy contact centre environment
• Delivering excellent and efficient service on every customer interaction
• Resolving customer queries professionally, accurately and empathetically
• Managing customer expectations while maintaining quality and productivity standards
• Updating multiple systems accurately while speaking with customers
• Identifying customer pain points and opportunities for improvement
• Sharing feedback and insights that help improve the customer experience
  Confidence speaking with customers on the telephone
• Excellent communication and listening skills
• A genuine passion for customer service
• Ability to manage back-to-back customer interactions
• Strong IT skills and the ability to navigate multiple systems simultaneously
• Resilience and the ability to remain calm under pressure
• Attention to detail and a high level of accuracy
• A positive attitude and willingness to learn

This Role Is Perfect For Someone Who

• Enjoys speaking with customers throughout the day
• Takes pride in delivering excellent service
• Likes solving problems and helping people
• Thrives in a busy, fast-paced environment
• Wants their ideas and feedback to make a difference
• Is looking for genuine career progression opportunities

CVS Group is committed to creating an inclusive workplace where differences are celebrated and everyone feels empowered to do their best work.

Join a team where your customer service skills, ideas and ambition can make a real difference.

• Up to 40 hours per week, Monday to Friday
• Optional Saturday shifts available if preferred
• Part Time
• 20 hours per week, Monday to Saturday within opening hours
• Flexible lunch-cover shifts available, including:
• 10am to 3pm
• 11am to 4pm
• 12pm to 5pm

Additional weekend hours are available for those seeking greater flexibility. We're happy to discuss a working pattern that works for you.

What We Offer

• Sharesave Scheme
• Enhanced Family Leave
• Discounted Pet Healthcare
• Ongoing Learning and Development
• Genuine Internal Career Progression Opportunities