Customer Care & Admin Coordinator (Call Center)

Luxury Bath; Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

PTO

Health Insurance

Career growth

Team environment

Job summary

Luxury Bath in Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to join our growing team. The role supports sales and operations by handling inbound/outbound calls, scheduling appointments, assisting customers, and performing administrative tasks.

You will thrive in a fast-paced environment, contribute to a seamless customer experience, and support various office functions from data entry to CRM updates.

Qualifications

• Previous experience in a call center, customer service, receptionist, or administrative role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Comfortable using CRM systems and scheduling software.
• Ability to work independently and as part of a team.
• Professional demeanor and strong attention to detail.
• Reliable attendance and punctuality.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and courteously.
• Make outbound calls to prospective and existing customers.
• Schedule and confirm appointments for sales representatives and management.
• Maintain accurate customer records and update information in company databases and CRM systems.
• Assist with data entry, filing, and general office administration.
• Manage email correspondence and distribute messages appropriately.
• Support daily office operations and administrative functions.
• Coordinate with internal departments to ensure a smooth customer experience.
• Handle customer concerns and elevate issues when necessary.
• Prepare reports and maintain organized records as needed.

Skills

Call center experience

Customer service

Communication skills

Organizational skills

Multitasking

MS Office

CRM software

Scheduling

Team player

Punctuality

Tools

Microsoft Office

CRM systems

Scheduling software

Job description

Luxury Bath in Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to join our growing team. The role supports sales and operations by handling inbound/outbound calls, scheduling appointments, assisting customers, and performing administrative tasks.

You will thrive in a fast-paced environment, contribute to a seamless customer experience, and support various office functions from data entry to CRM updates.