Customer Care & Admin Coordinator — Auto Service (Mon–Fri)

Foreign Sports; Thousand Oaks (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time / PTO

Paid holidays

Health Insurance

Aflac benefits available

Uniforms provided

Training and growth opportunities

Clean, professional shop

Job summary

Foreign Sports Automotive is a growing European repair shop in Thousand Oaks, focused on transparency and quality workmanship. We seek a Service Assistant / Customer Care Coordinator who is organized, tech-savvy, and customer-focused to support the Service Advisor and shop owner.

You will handle calls, schedule appointments, and assist with social media content while helping maintain a friendly, efficient front office environment in a busy automotive shop.

Qualifications

• Must have strong computer skills and be comfortable learning new software.
• Excellent phone and customer service skills are essential.
• Friendly, professional demeanor when speaking with customers is required.
• Strong organizational skills and attention to detail are needed.
• Reliable and punctual attendance is expected.
• Comfort with outbound follow-up calls to customers is important.

Responsibilities

• Answer incoming calls and assist customers professionally.
• Schedule service appointments and manage the appointment calendar.
• Make outbound calls regarding previously recommended or deferred repairs.
• Follow up with customers to keep the schedule full.
• Prepare loaner vehicles for customers and check in/out paperwork.
• Perform monthly inventory counts and maintain records.
• Coordinate and perform vehicle washes and keep front office organized.
• Support Service Advisor and shop owner as needed.
• Create basic social media content and take photos/videos for posts.
• Maintain general office documentation and communication.

Skills

Strong computer skills

Excellent phone and customer service

Friendly professional communication

Strong organizational skills

Reliable and punctual

Outbound follow-up calls

Social media posting

Photo/video for social media

Multitasking in a busy environment

Valid driver’s license

Automotive knowledge helpful but not a

Tools

Office software

Scheduling programs

Customer management systems

Automotive shop management software

Job description

Foreign Sports Automotive is a growing European repair shop in Thousand Oaks, focused on transparency and quality workmanship. We seek a Service Assistant / Customer Care Coordinator who is organized, tech-savvy, and customer-focused to support the Service Advisor and shop owner.

You will handle calls, schedule appointments, and assist with social media content while helping maintain a friendly, efficient front office environment in a busy automotive shop.