Automotive Service Advisor

Affordable Car Care Inc; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Affordable Car Care Inc. in the Los Angeles area is seeking an Automotive Service Advisor / Head Receptionist to be the first point of contact for customers and guide them through the service process.

The ideal candidate will have excellent communication skills, a solid understanding of automotive service needs, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 1-3 years of customer service experience.
• Basic to advanced knowledge of automotive systems and maintenance.
• Excellent communication and customer service skills.

Responsibilities

• Answer calls, schedule appointments, and check-in customers as the first point of contact.
• Initiate repair orders by discussing repairs with technicians, quoting jobs, and ordering parts.
• Enter part invoices into software and handle monthly statements.

Skills

Customer service

Communication

Automotive knowledge

Job description

Job Description DESCRIPTION:We are seeking a highly organized, customer-focused, and enthusiastic individual to join our team as an Automotive Service Advisor / Head Receptionist. This dual role is critical to our operations, serving as the first point of contact for our customers while expertly guiding them through the service process. The ideal candidate will possess excellent communication skills, a strong understanding of automotive service needs, and the ability to manage multiple tasks efficiently in a fast-paced environment.

PREFERRED EXPERIENCE / SKILLS

• 1-3 years of experience in customer service, preferably within an automotive service environment.
• Basic to Advanced knowledge of automotive systems, repairs, and maintenance.
• Excellent communication and customer service skills

RESPONSIBILITIES

• As the initial point of contact between the business and customers it will be your responsibility to respond to calls, schedule appointments, and check-in customers alongside other related duties.
• As a service advisor it will be your responsibility to initiate repair orders by discussing repairs with technicians, quoting out the job and effectively communicating the job to the customer, and ordering necessary parts for the job.
• Additional responsibilities may include inputting part invoices into a computerized software for recordkeeping, payment of monthly statements, etc.

Company Description

Company Description AFFORDABLE CAR CARE is a AAA automotive repair facility serving all makes and models in and around the Northridge area.

Company Description AFFORDABLE CAR CARE is a AAA automotive repair facility serving all makes and models in and around the Northridge area.