Service Appointment Experience Coordinator

Go Auto; California (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K

Vacation time

Health & Dental

Career growth opportunities

Job summary

Go Auto in Hollywood, CA is seeking a Service Appointment Coordinator to join our team and deliver exceptional customer service. You will master appointment scheduling, greet guests, and ensure every service visit is smooth and welcoming.

You will address recalls, discuss warranty coverage, coordinate with parts, and handle calls and emails promptly. Starting at $20/hour, with 401K, vacation, health and dental benefits, this is a growth-oriented role in a dynamic dealership environment.

Qualifications

• Customer service experience with a passion for creating positive experiences.
• Excellent communication skills, both written and verbal.
• Organized and detail-oriented, with the ability to juggle multiple tasks.

Responsibilities

• Efficiently schedule appointments and updates with accuracy.
• Provide exceptional guest experience and friendly service.
• Identify recalls, discuss warranty coverage, and transportation options.
• Answer calls and emails promptly and professionally.
• Coordinate with parts department to ensure a seamless service experience.
• Collect and process payments following dealership guidelines.
• Follow up with guests to request feedback within 24 hours.

Skills

Customer service experience

Excellent communication

Organized and detail-oriented

Tech-savvy

Job description

Go Auto in Hollywood, CA is seeking a Service Appointment Coordinator to join our team and deliver exceptional customer service. You will master appointment scheduling, greet guests, and ensure every service visit is smooth and welcoming.

You will address recalls, discuss warranty coverage, coordinate with parts, and handle calls and emails promptly. Starting at $20/hour, with 401K, vacation, health and dental benefits, this is a growth-oriented role in a dynamic dealership environment.