Service Assistant / Customer Care Coordinator

Foreign Sports; Thousand Oaks (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time / PTO

Paid holidays

Health Insurance

Aflac benefits available

Uniforms provided

Training and growth opportunities

Clean, professional shop

Job summary

Foreign Sports Automotive is a growing European repair shop in Thousand Oaks, focused on transparency and quality workmanship. We seek a Service Assistant / Customer Care Coordinator who is organized, tech-savvy, and customer-focused to support the Service Advisor and shop owner.

You will handle calls, schedule appointments, and assist with social media content while helping maintain a friendly, efficient front office environment in a busy automotive shop.

Qualifications

• Must have strong computer skills and be comfortable learning new software.
• Excellent phone and customer service skills are essential.
• Friendly, professional demeanor when speaking with customers is required.
• Strong organizational skills and attention to detail are needed.
• Reliable and punctual attendance is expected.
• Comfort with outbound follow-up calls to customers is important.

Responsibilities

• Answer incoming calls and assist customers professionally.
• Schedule service appointments and manage the appointment calendar.
• Make outbound calls regarding previously recommended or deferred repairs.
• Follow up with customers to keep the schedule full.
• Prepare loaner vehicles for customers and check in/out paperwork.
• Perform monthly inventory counts and maintain records.
• Coordinate and perform vehicle washes and keep front office organized.
• Support Service Advisor and shop owner as needed.
• Create basic social media content and take photos/videos for posts.
• Maintain general office documentation and communication.

Skills

Strong computer skills

Excellent phone and customer service

Friendly professional communication

Strong organizational skills

Reliable and punctual

Outbound follow-up calls

Social media posting

Photo/video for social media

Multitasking in a busy environment

Valid driver’s license

Automotive knowledge helpful but not a

Tools

Office software

Scheduling programs

Customer management systems

Automotive shop management software

Job description

Foreign Sports Automotive is an independent European automotive repair shop specializing in Mercedes-Benz, BMW, Porsche, Audi, Volkswagen, and other European vehicles.

Service Assistant / Customer Care Coordinator

This position is ideal for someone who is comfortable with computers, communicates well, stays organized, enjoys working with customers, and can handle multiple responsibilities throughout the day.

Responsibilities

• Answer incoming phone calls and assist customers professionally.
• Schedule service appointments and help manage the appointment calendar.
• Make outbound calls to customers regarding previously recommended or deferred repairs.
• Follow up with customers and help keep the schedule full.
• Set up and prepare loaner vehicles for customers.
• Check loaner vehicles in and out and maintain required paperwork.
• Perform monthly inventory counts and help maintain accurate inventory records.
• Coordinate and perform customer vehicle washes.
• Maintain filing, paperwork, and general office organization.
• Assist with customer communication and administrative tasks.
• Create and post basic content on the shop's social media accounts.
• Take photos and videos around the shop for social media content.
• Help keep our social media pages active and up to date.
• Help keep the front office and customer areas organized.
• Support the Service Advisor and shop owner as needed.

What We're Looking For

• Strong computer skills and comfortable learning new software.
• Excellent phone and customer service skills.
• Friendly, professional, and comfortable speaking with customers.
• Strong organizational skills and attention to detail.
• Reliable and punctual.
• Comfortable making outbound customer follow-up calls.
• Comfortable using social media and creating basic posts.
• Able to take clear photos and short videos for social media.
• Able to multitask in a busy automotive repair environment.
• Valid driver's license and clean driving record.
• Automotive experience is helpful but not required.

Experience with office software, scheduling programs, customer management systems, or automotive shop management software is a plus.

We are willing to train the right person. Customer service ability, computer skills, reliability, organization, and attitude are more important to us than extensive automotive knowledge.

What We Offer

• Monday-Friday schedule - no weekends.
• Paid vacation.
• Paid sick time / PTO.
• Paid holidays.
• Health Insurance.
• Aflac benefits available.
• Company-provided uniforms.
• Training and opportunities to grow.
• Clean, professional European automotive shop.
• Supportive team environment.
• Opportunity to learn more about the automotive industry and grow into additional responsibilities.

About Foreign Sports Automotive

We are a growing independent European repair shop in Thousand Oaks focused on transparency, quality workmanship, and providing customers with an alternative to the dealership.

We believe in educating customers, providing accurate recommendations, and creating long-term relationships rather than using high-pressure sales tactics.

If you're organized, dependable, comfortable with technology, good with people, and interested in being part of a growing automotive business, we'd like to hear from you.