Customs Brokerage Supervisor

ManpowerGroup; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus program

401(k) with company match

Medical, dental, and vision benefits

Tuition reimbursement

Generous paid time off

Paid leave programs

Employee discount program

Employee assistance program

Career development opportunities

Relocation assistance available

Job summary

ManpowerGroup in Tempe, AZ seeks a Customs Brokerage Supervisor to oversee clearance operations and lead a team of professionals. The role requires ensuring regulatory compliance and managing staff performance in a fast-paced international logistics setting.

You will direct customs activities, verify documentation, and drive KPI targets while coordinating with officials and internal teams. A Bachelor's degree is preferred and relocation support may be available.

Qualifications

• 3–5+ years in Customs Brokerage or related field.
• Previous supervisory experience.
• Strong understanding of customs regulations and import/export documentation.
• Experience in hiring, coaching, and staff development.

Responsibilities

• Oversee customs clearance activities in a fast-paced environment.
• Ensure compliance with federal and foreign regulations for imports/exports.
• Verify tariffs, weight, volume, and documentation.
• Examine invoices, bills of lading, and customs docs.
• Establish and monitor clearance procedures and service standards.
• Administer policies and procedures consistently.
• Drive KPI performance and operational targets.
• Hire, coach, train, and develop staff.
• Assign workload and manage performance levels.
• Collaborate with customs officials and internal stakeholders to resolve delays.

Skills

Supervisory leadership

Regulatory compliance

Team development

Process improvement

Communication skills

Education

Bachelor's degree

Tools

Customs software

Job description

Customs Brokerage Supervisor

Location: Tempe, AZ

Relocation Assistance Available

Pay Range: $70,000 - $90,000 plus Bonus

We are seeking a Customs Brokerage Supervisor to oversee customs clearance operations within a fast-paced international logistics environment. This role is responsible for managing customs clearance activities, ensuring regulatory compliance, leading operational performance, and developing a team of customs professionals.

The Customs Brokerage Supervisor will manage approximately 30 employees with 2 direct reports and will be responsible for hiring, coaching, training, and developing staff while ensuring key performance indicators are met.

What is the Job:

• Manage and coordinate customs clearance activities in a customs house brokerage or gateway environment
• Ensure compliance with federal and foreign regulations governing imported and exported products
• Verify tariffs, price conversions, weight, volume, and supporting documentation
• Examine invoices, bills of lading, shipping statements, and customs documentation
• Establish, monitor, and improve customs clearance procedures and service standards
• Ensure policies and procedures are consistently administered
• Drive operational performance and achieve key performance indicator (KPI) targets
• Hire, coach, train, and develop employees
• Assign work, review productivity, and manage performance
• Work with customs officials and internal stakeholders to resolve shipment delays and clearance issues

What is Needed:

• Bachelor's degree preferred
• 3-5+ years of experience in Customs Brokerage, International Trade, Import/Export Operations, or a related field
• Previous supervisory or team leadership experience
• Strong understanding of customs regulations and import/export documentation
• Experience managing employee performance and development
• Strong organizational, communication, and problem-solving skills
• Ability to work in a fast-paced operational environment

Preferred Qualifications

• Licensed Customs Broker (LCB)
• Customs Brokerage leadership experience
• Import/Export compliance expertise
• Experience managing KPIs and operational metrics

What's in it for Me:

• Competitive Pay
• Bonus/Incentive Programs
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave Programs
• Employee Discount Program
• Employee Assistance Program
• Outstanding Training and Career Development Opportunities

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.