Customer Service Associate

Manpower, Inc.; Bridgewater (MA); Remote; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup seeks a Customer Service Associate to support Order to Delivery for North America in a remote setting. The role emphasizes clear communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities include processing sales orders, handling inquiries and payments, and coordinating with warehousing and transport providers to ensure timely delivery and accurate status updates.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and the ability to manage multiple tasks.
• Ability to multi-task and prioritize while maintaining accuracy.
• Experience with Order Entry software and MS Office (Excel, Word, PowerPoint).
• Strong organizational and time management skills.

Responsibilities

• Serve as the primary point of contact between the North America customer service group and third-party service groups across the Order to Delivery process to drive efficiencies and resolve delays or discrepancies.
• Process sales orders accurately and communicate with customers to expedite fulfillment.
• Manage card payment processing within established time frames and procedures.
• Handle customer inquiries, complaints, invoicing questions, pricing, ordering information, returns, and tracking details.
• Follow up on unresolved inquiries and coordinate with warehousing and transport providers on order status.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Order Entry software

Microsoft Office

Tools

Order Entry software

Microsoft Office (Excel, Word, PowerPoint)

Job description

Our client, a leading healthcare-focused organization, is seeking a Customer Service Associate to join their team. As a Customer Service Associate, you will be part of the Customer Service group supporting Order to Delivery activities. The ideal candidate will have excellent verbal and written communication skills, strong attention to detail, and the ability to multi-task and prioritize—aligning successfully in a fast-paced customer support environment.

Job Title: Customer Service Associate

Location: Remote

Pay Range: $24.93

What's the Job?

• Serve as the primary point of contact between the North America customer service group and third-party customer service groups across the Order to Delivery process to drive efficiencies and resolve delays or discrepancies.


• Process sales orders accurately and communicate with customers as needed to expedite order fulfillment.


• Manage card payment processing within pre-established time frames and follow established procedures for accuracy and timeliness.


• Handle customer inquiries, customer complaints, and invoice questions; provide pricing, ordering information, return goods policy details, and tracking information as needed.


• Follow up on unresolved inquiries, including tracking shipment proof of delivery, and coordinate with warehousing and transportation third-party providers regarding order status.

What's Needed?

• Excellent verbal and written communication skills with a professional, customer-focused approach.


• Strong attention to detail and the ability to capture, understand, manage, and resolve questions and issues.


• Ability to multi-task and prioritize while maintaining accuracy across order and inquiry workflows.


• Experience with Order Entry software and strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.


• Strong organizational and time management skills, with flexibility to work cross-functionally on multidisciplinary teams.

What's in it for me?

• Opportunity to be the trusted voice for customers across the US and Canada, helping providers, distributors, and patients move forward with confidence.


• Hands-on role where your problem-solving and follow-through directly improve the Order to Delivery experience.


• Involvement in projects focused on operational efficiencies and cost improvements to enhance customer service.


• Clear, documented processes that support consistent execution of customer service tasks.


• Training and backup support for the product sampling process, expanding your skills within the team.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans


• Supplemental Life Insurance


• Short Term Disability Insurance


• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.