Client Services Associate

Manpower, Inc.; Town of Amherst (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

ManpowerGroup in the United States is seeking a Client Services Associate to join our client services team. This role supports Client Services Managers and focuses on ensuring accurate candidate workflow, timely communications, and compliant documentation across vendor management systems.

The ideal candidate has an associate degree or related experience, strong attention to detail, and excellent written communication.

Qualifications

• Associates Degree and/or 1-2 years equivalent experience preferred.
• Working knowledge of computer and software systems, including Microsoft Office.
• Detail-oriented, highly organized with ability to multi-task.
• Strong written communication with proper grammar and spelling.
• Ability to communicate effectively with all levels and work independently or in a team.

Responsibilities

• Navigate multiple VMS to manage candidate workflow, order maintenance, offers, compliance, and timekeeping.
• Use TRM reports to track metrics like submissions, offers, placements, and expiring items.
• Provide exceptional customer service to internal and external partners with timely communication.
• Upload, process, audit, and maintain client contracting documents in TRM for review and execution.
• Coordinate deadlines, send documents, assist with compliance updates, and support talent placements.

Skills

MS Office

Detail-oriented

Written communication

Multi-tasking

Customer service

Time management

Education

Associate degree or equivalent experience

Tools

TRM system

Vendor Management System (VMS)

Job description

Our client, staffing and talent operations organization is seeking a Client Services Associate to join their team. As a Client Services Associate, you will be part of Client Services supporting Client Services Managers (CSMs). The ideal candidate will have strong attention to detail, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced staffing lifecycle.

Job Title: Client Services Associate

Pay Range: $22-$24/hour

Shift:Days, Monday-Friday

What's the Job?

• Independently navigate multiple Vendor Management Systems (VMS) to manage candidate workflow, including order maintenance, submission entry, offer management, compliance, and timekeeping resolution.
• Use TRM reports and dashboards to track key metrics such as submissions, offers, placements, pending starts, and expiring compliance items as assigned.
• Provide exceptional customer service to internal and external partners, ensuring timely communication and accurate follow-through.
• Upload, process, audit, and maintain client contracting documents in TRM for review and execution by the appropriate parties, including updating required client tabs.
• Support operational excellence by coordinating deadlines, matching and sending documents, assisting with compliance updates, and helping ensure successful talent placements and assignment management.

What's Needed?

• Associates Degree and/or 1-2 years equivalent experience preferred (for Senior level, 1-2 years equivalent experience required).
• Working knowledge of computer and software systems, including Microsoft Office products and internet-based tools.
• Detail-oriented, highly organized approach with the ability to multi-task and complete work in a timely manner.
• Strong written communication skills, including proper grammar, spelling, and rules of composition.
• Ability to communicate effectively with all levels of the organization and work independently as well as with a team.

What's in it for me?

• Opportunity to play a key role as a liaison between clients, recruiters, credentialing teams, and internal operations.
• Chance to strengthen operational efficiency by improving processes and supporting training for new and existing employees.
• Work that directly supports compliance adherence, accurate data management, and timely submissions.
• Collaborative environment focused on high morale, motivation, and teamwork.
• Clear pathway to contribute to revenue growth and talent on assignment (TOA) through understanding client owner processes.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.