Customer Banking Teller: Fast Service, Precise Transactions

Santander US; Lawrence (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in Lawrence, MA is seeking a Teller to assist customers with banking needs, process transactions, and deliver exceptional service. You will handle cash, maintain accurate cash drawer balances, and follow bank policies to mitigate risk.

This role involves cross-selling products, educating customers on self-service options, supporting audits, and potentially assisting nearby branches. Strong communication, basic math, and comfort with digital tools are essential, with weekend/evening

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Communication

Multitasking

Attention to detail

Computer proficiency

Basic math

Flexibility

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US in Lawrence, MA is seeking a Teller to assist customers with banking needs, process transactions, and deliver exceptional service. You will handle cash, maintain accurate cash drawer balances, and follow bank policies to mitigate risk.

This role involves cross-selling products, educating customers on self-service options, supporting audits, and potentially assisting nearby branches. Strong communication, basic math, and comfort with digital tools are essential, with weekend/evening