Customer Banking Associate: Service & Solutions Expert

Stock Yards Bank & Trust; Louisville (KY); On-site; USD 34,000 - 42,000; Full time

Job summary

Stock Yards Bank & Trust is seeking a Service Associate I in Retail to handle face-to-face customer banking transactions, sell and cross-sell bank products, and provide exceptional customer service.

The role requires processing deposits and withdrawals, cashing checks, balancing the cash drawer, and engaging customers with consultative selling to uncover needs. Teamwork and weekly meetings are expected.

Qualifications

• Education: High School Diploma or GED or equivalent.
• Customer contact and cash handling experience preferred.
• Strong written and verbal communication skills required.
• Professional appearance and demeanor expected.
• Ability to work well with others and handle numeric tasks accurately.

Responsibilities

• Process deposits, withdrawals, cash checks and balance cash drawer.
• Cash checks following bank policy and sell official checks.
• Engage customers with consultative selling to uncover needs and offer solutions.
• Assist with opening/closing duties and participate in team meetings.

Skills

Communication

Professionalism

Teamwork

Math skills

PC proficiency

Education

High School Diploma or GED

Job description

Stock Yards Bank & Trust is seeking a Service Associate I in Retail to handle face-to-face customer banking transactions, sell and cross-sell bank products, and provide exceptional customer service.

The role requires processing deposits and withdrawals, cashing checks, balancing the cash drawer, and engaging customers with consultative selling to uncover needs. Teamwork and weekly meetings are expected.