Branch Banking Specialist: Customer Experience & Sales

M&T Bank Corporation; Northern (KY); Hybrid; USD 29,000 - 47,000; Full time

Job summary

M&T Bank Corporation in the United States is hiring a Universal Banker to deliver exceptional branch service, combine sales and service, and promote digital banking tools. This onsite role focuses on customer interactions, processing transactions, and supporting daily branch operations.

You will educate customers on Consumer and Business Banking solutions, handle appointments, refer complex needs to specialists, and uphold AML/KYC controls while contributing to retention and growth.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Educate customers and explain banking features and benefits.
• Support branch operations as a Teller and handle customer transactions.
• Engage customers to identify needs and refer to appropriate banking products and partners.
• Maintain compliant, customer-focused service and escalate issues as needed.
• Assist with AML/KYC and documentation processes as applicable.

Skills

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank Corporation in the United States is hiring a Universal Banker to deliver exceptional branch service, combine sales and service, and promote digital banking tools. This onsite role focuses on customer interactions, processing transactions, and supporting daily branch operations.

You will educate customers on Consumer and Business Banking solutions, handle appointments, refer complex needs to specialists, and uphold AML/KYC controls while contributing to retention and growth.