Floating Universal Banker - Branch Support Pro

M&T Bank Corporation; Bel Air, Northern (MD, KY); Hybrid; USD 28,000 - 47,000; Full time

Job summary

M&T Bank is seeking a Universal Banker - Float for Bel Air, MD. This role supports branch customer experiences through sales, service, and digital engagement, often traveling to different branches within the area.

Primary duties include educating customers, processing transactions, and promoting digital banking solutions. Candidates should have strong communication and customer service skills and be comfortable working in a fast-paced, sales-driven environment.

Qualifications

• Strong verbal communication, and interpersonal skills required.
• Experience in customer service, sales or call center is preferred.
• Ability to manage time effectively and prioritize tasks in a busy branch environment.
• Proficiency with internet and digital tools used in banking.
• Willingness to travel between branches as needed.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and explain features.
• Assist with daily branch operations and complete transactions accurately.
• Engage customers to identify needs and refer to appropriate partners.
• Support sales processes and promote digital banking capabilities.
• Maintain compliance with AML, BSA, and KYC procedures and document interactions.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Team coordination

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank is seeking a Universal Banker - Float for Bel Air, MD. This role supports branch customer experiences through sales, service, and digital engagement, often traveling to different branches within the area.

Primary duties include educating customers, processing transactions, and promoting digital banking solutions. Candidates should have strong communication and customer service skills and be comfortable working in a fast-paced, sales-driven environment.