Warranty Claims Specialist: Fast, Fair Resolutions

Cornerstonebuildingbrandscareers; Londonderry (NH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare from day 1 benefits

Paid time off

401(k)

Tuition reimbursement

Job summary

Cornerstone Building Brands is seeking a Claims Representative to manage warranty claims from intake through final resolution, delivering a premier customer experience.

The role requires strong analytical and communication skills and proficiency with CRM systems like Dynamics 365. You will coordinate with technicians and third-party vendors to ensure timely, cost-effective resolutions while maintaining high service standards.

Qualifications

• Interpreting warranty claims and applying relevant coverage.
• Reading product specifications, drawings, and order confirmations.
• Excellent analytical and problem-solving skills with the ability to identify root causes.

Responsibilities

• Handle claim intake and validation from start to finish.
• Create work orders for technicians and vendors to optimize cost and service quality.
• Monitor progress and resolve claims cost-effectively while maintaining customer satisfaction.
• Communicate clearly with customers and internal teams; document all activities.

Skills

Analytical thinking

Customer service

Communication skills

Microsoft Excel

Dynamics 365

Education

High school diploma

Bachelor's degree preferred

Tools

Dynamics 365 CRM

AccuQuote

Job description

Cornerstone Building Brands is seeking a Claims Representative to manage warranty claims from intake through final resolution, delivering a premier customer experience.

The role requires strong analytical and communication skills and proficiency with CRM systems like Dynamics 365. You will coordinate with technicians and third-party vendors to ensure timely, cost-effective resolutions while maintaining high service standards.