Warranty Claims Specialist

Cornerstone Building Brands; Londonderry (NH); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision benefits

PTO and paid holidays

401k and additional benefits

Descripción de la vacante

Cornerstone Building Brands is seeking a Claims Representative to manage warranty claims from intake to final resolution while delivering premier customer experience. This role requires strong analytical skills and clear communication to balance accuracy, cost efficiency, and customer satisfaction.

You will collaborate with customers, internal teams, and service providers; document thoroughly in Dynamics 365 CRM; and create detailed work orders for technicians and vendors to optimize service

Formación

• High School Diploma or equivalent; Bachelor's degree preferred.
• Experience in warranty/claims or service role is a plus.
• Experience with AccuQuote and CRM systems.
• Strong analytical and problem-solving skills; customer-focused.
• Clear communication with customers and internal teams.

Responsabilidades

• Handle warranty claims from intake to final resolution.
• Create work orders for technicians and third-party vendors to optimize cost and service quality.
• Monitor claim progress and ensure timely, cost-effective resolutions.
• Conduct root-cause analysis and drive process improvements.
• Prepare clear communications and management reporting on claim trends.

Conocimientos

Warranty interpretation

Root cause analysis

Customer communication

Documentation & accuracy

Cost-aware decision making

Vendor coordination

Excel

Reading product specs

Independent work

Team collaboration

Educación

High School Diploma or equivalent

Bachelor's degree preferred

Herramientas

Dynamics 365 CRM

AccuQuote

Descripción del empleo

Cornerstone Building Brands is seeking a Claims Representative to manage warranty claims from intake to final resolution while delivering premier customer experience. This role requires strong analytical skills and clear communication to balance accuracy, cost efficiency, and customer satisfaction.

You will collaborate with customers, internal teams, and service providers; document thoroughly in Dynamics 365 CRM; and create detailed work orders for technicians and vendors to optimize service