Customer Associate

Hornet Group; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Hornet Imp & Exp Group in Charlotte, NC is seeking a dependable, organized Customer Associate to support daily sales operations and lead campaigns during the holiday season. You will supervise staff, process sales, and ensure high standards across each shift.

This entry-level leadership role offers hands-on responsibility, team collaboration, and opportunities to develop retail management skills while meeting monthly sales goals.

Qualifications

• Experience in retail, customer service, supervisory, or team leadership is helpful but not required.
• Strong organizational and time-management skills.
• Excellent attendance, punctuality, and timekeeping.
• Ability to supervise, coach, and manage other employees.
• Excellent verbal communication and interpersonal skills.
• Dependable and comfortable taking responsibility.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional, approachable, and able to lead by example.
• Strong attention to detail and ability to follow procedures.
• Comfortable handling customer concerns and making decisions when management is not present.
• Able to engage customers to drive sales.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Collaborate with team to ensure a great customer experience.
• Support daily sales operations.
• Bespoke one-on-one customer meetings.
• Delegate tasks and ensure completion on time.
• Enroll new customer accounts and provide service.
• Communicate clearly with staff and management.
• Assist with sales campaigns for targeted leads.
• Ensure marketing materials are up to date.
• Help train and onboard new team members.
• Identify issues and inform the Sales Manager.
• Maintain policies and safety standards.
• Support field campaigns and help hit sales goals.

Skills

Customer service

Team leadership

Communication

Organization

Sales support

Job description

Are you looking for a new role for the holiday season and moving forward into 2026? Are you an excellent communicator who loves working in a team environment? We are looking for a dependable, organized, and motivated Customer Associate to help create unforgettable customer experiences and lead sales initiatives across Charlotte, NC.

This is a hands-on leadership position for someone who takes pride in being reliable, keeping operations organized, and setting a strong example for others. You will support the Sales Manager with daily operations while also supervising employees, processing sales, and ensuring the team maintains high standards throughout each shift.

Customer Associate Key Responsibilities

• Collaborate with team members to ensure a great customer experience
• Support daily sales operations
• Bespoke one-on-one customer meetings
• Delegate tasks effectively and ensure responsibilities are completed accurately and on time.
• Provide excellent customer service and professionally enroll new customer accounts.
• Communicate clearly with employees, customers, and management.
• Assist with sales campaigns, reaching out to customers in targeted lead areas
• Monitor marketing materials to ensure they are up to date
• Help train and onboard new team members
• Ongoing customer acquisitionIdentify operational issues and communicate important updates to the Sales Manager
• Maintain company policies, procedures and safety standards
• Help set the pace with our field sales campaigns
• Help meet monthly sales goals

Customer Associate Qualifications:

• Previous retail, customer service, supervisory, sales, or team leadership experience is helpful, but not required
• Strong organizational and time-management skills.
• Excellent attendance, punctuality, and timekeeping.
• Ability to confidently supervise, coach, and manage other employees.
• Excellent verbal communication and interpersonal skills.
• Dependable and comfortable accepting responsibility
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Professional, approachable, and able to lead by example.
• Strong attention to detail and ability to follow established procedures.
• Comfortable handling customer concerns and making decisions when management is not present.
• Able to engage customers in productive conversations to drive sales
• Availability to work a flexible schedule, which may include evenings, weekends, and holidays.

This entry-level position is an opportunity to take on meaningful leadership responsibility while continuing to develop your retail management skills. We value employees who are dependable, communicate well, support their teammates, and consistently maintain high standards.