Sales Associate-Northlake Mall (Seasonal)

The Children's Place; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

The Children's Place in Charlotte, NC is seeking a Sales Associate to support the Store Leadership Team and achieve company goals. You will deliver excellent customer service, share product knowledge, and utilize current promotions to drive sales.

Responsibilities include greeting customers, maintaining merchandise presentation, stocking, and processing transactions at the cashwrap while ensuring a clean, safe store environment and adherence to loss prevention procedures.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Must be at least 18 years of age.

Responsibilities

• Be aware of customer activity and respond with urgency to assist customers.
• Greet and acknowledge customers with appropriate service.
• Communicate value of merchandise and promotions, and resolve out-of-stock items.
• Address customer concerns with sound judgment.
• Demonstrate selling skills to positively impact conversion.
• Provide fast, friendly cashier service and educate about the PLACE Card.
• Maintain stock levels and ensure size/style representation.
• Follow visual standards for merchandise presentation, signage and display.
• Keep stockroom neat and maintain a customer-ready environment.
• Perform daily housekeeping to company standard.
• Adhere to Loss Prevention procedures.
• Inform leadership of maintenance needs to ensure a clean and safe environment.
• Contribute toward store goals and be flexible with stock processing.

Skills

Customer engagement

Time management

Team environment

Adaptable & flexible

Flexible schedule (weekends/overnights

Physical ability (up to 50 lbs)

Education

High School diploma or equivalent

Must be at least 18 years old

Job description

Location:

Charlotte, North Carolina

Job Summary:

The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain company standards of all merchandise presentation, replenishment, and sizing while maintaining a new and clean store and backroom.

Responsibilities:

Key Accountabilities:

• Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks
• Greet and acknowledge customers while providing the appropriate level of service
• Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for “out of stock” items when necessary
• Exercise sound judgment in effectively addressing customer concerns
• Demonstrate the appropriate level of selling skills to positively impact conversion
• Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card
• Maintain appropriate stock levels and ensure that all sizes and styles are represented
• Follow company standards of merchandise presentation, signage, and display
• Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements
• Perform daily housekeeping duties to company standard
• Guarantee company assets by ensuring adherence to all Loss Prevention procedures
• Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment
• Contribute focused, well-managed efforts towards achievement of store goals
• Exhibit flexibility by processing stock when necessary

Education and Experience:

• High School diploma or equivalent
• Previous retail experience preferred
• Must be at least 18 years of age

Skills and Behaviors:

• Excellent customer engagement
• Demonstrated time management and organizational skills
• Ability to work in team environment
• Must be adaptable and flexible to changing priorities
• Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts
• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs