Sales Associate

ADP, Inc.; Charlotte (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

ADP, Inc. in Charlotte, NC is seeking a Retail Sales Representative to deliver excellent customer service and meet sales quotas. You will help customers identify needs, explain products and pricing, and recommend solutions to ensure satisfaction and store profitability.

The role emphasizes greeting customers, providing accurate product information, cross-selling, and staying updated on new products and services in a fast-paced retail environment.

Qualifications

• Previous retail sales experience and strong communication skills.
• Ability to understand customer needs and suggest solutions.
• Proven track record of achieving sales quotas.
• Flexibility to work various shifts in a fast-paced environment.
• High school diploma; a bachelor's degree is a plus.

Responsibilities

• Greet and direct customers
• Provide accurate information about products, pricing, and services
• Answer customers’ questions about products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Skills

Proven retail sales experience

Excellent communication

Build trusting relationships

Consumer behavior knowledge

Inventory stocking procedures

Track record of quotas

Basic math skills

Shift flexibility

High school degree

BS in Marketing (plus)

Education

High school diploma

BS in Marketing or related field (plus)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CHARLOTTE Charlotte, NC, US

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

RESPONSIBILITIES

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing, and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

SKILLS

• Proven work experience as a Retail Sales Representative, Sales Associate, or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• High school degree
• BS in Marketing or a related field is a plus