Customer Assistance Representative Sr. - Enterprise Ontario Airport

Enterprise Mobility; Ontario (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Dental and Vision

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) in Ontario, CA to provide high-level service to internal and external customers, primarily face-to-face in a branch or airport location. The role supports rentals, answers questions, and back-up scheduling and administration.

The position starts at $19/hour for a 40-hour work week and includes a benefits package with time off, discounts, retirement plan and health coverage.

Qualifications

• Must be at least 18 years old.
• Must have a valid Driver's License.
• High school diploma or GED equivalent.
• At least 1 year of prior sales experience (retail or customer-facing preferred).
• Must be available to work full-time (40 hours/week) including days, nights, weekends and holidays.
• Authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution.
• Assist customers in person and over the phone to assess rental needs and provide high-level service.
• Meet and greet customers in a friendly and timely manner; provide directions and general assistance.
• Assist in assessing vehicle condition upon return and process returns, check-ins and exit transactions.
• Explain rental terms, vehicle features and other services; upsell optional protection and upgrades.
• Handle basic accounting tasks, billing support, and standard reports; maintain attendance and punctuality.

Skills

Customer service

Face-to-face service

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at: 3450 E Airport Dr. Ste 400. Ontario, CA 91761

This is a full time position with a starting rate of pay $19/hour based on a 40 hours/week.

**Apart from religious observances, must have open availability and be able to work full time (40 hours/week) days, nights, weekends & holidays required**

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• This position requires a valid Driver's License
• Must have a high school diploma or GED equivalent
• Must have at least 1 year prior sales experience (retail, customer facing preferred)
• Apart from religious observances, must have open availability and be able to work full time (40 hours/week) days, nights, weekends & holidays required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.