Senior Customer Assistance Representative-Full Time Elk Grove

Enterprise Mobility; Elk Grove (CA); In loco; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Descrizione del lavoro

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands, seeks a Customer Assistance Representative Sr in Elk Grove, CA. The role emphasizes delivering high-quality service to customers in person and by phone, supporting branch operations, and acting as a rental back-up in a busy city location.

The position starts at $19.00 per hour based on a 40‑hour workweek, with a comprehensive benefits package including paid time off, employee discount,

Competenze

• Recent and relevant customer service experience in the last 2 years.
• Authorized to work in the United States; no sponsorship needed now or in the future.
• Must have a valid California driver’s license.
• Available for a 40-hour workweek; schedule includes weekdays and weekends as posted.
• Must be at least 18 years old.

Mansioni

• Take incoming calls for reservations, rate quotes, questions, and provide information and resolution for customers and vendors.
• Manage outgoing calls for callbacks and miscellaneous inquiries as assigned.
• Provide high level customer service in person and over the phone to assist branch and rental needs.
• Greet customers in a friendly, timely manner and provide directions and general assistance.
• Assess rental conditions upon return and process returns, check‑ins, and exit transactions.
• Market the company while coordinating pickup/drop-off of customers in a safe, courteous manner.
• Explain rental terms, vehicle features, and available add-ons; upsell where appropriate.
• Notify management of known vehicle problems and required maintenance; assist with range of administrative tasks.

Conoscenze

Customer service

Face-to-face service

Descrizione del lavoro

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location:

• 9700 West Stockton Ave Elk Grove CA 95757

This is a full time position with a starting rate of pay $19.00based on a 40 hour workweek.

We offer a robust Benefits Package including, but not limited to:

• Paid time off


• Employee discount


• Retirement savings plan


• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)


• Life Insurance


• Training and development

The schedule for this position would be between the hours of 7:30am and 6pm Monday through Friday and Saturdays and Sundays from 9am and 12pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent‑A‑Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors


• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned


• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone


• Meet and greet customers in a friendly and timely manner


• Provide directions and general assistance


• Assist to assess condition of rental upon return


• Process returns, check‑ins and exit kiosk transactions


• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed


• Understand and communicate rental terms and conditions, vehicle features and other services


• May sell optional protection products, upgrades, fuel options and other additional equipment


• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance


• Clean vehicle interior and exterior by hand or by operating washing equipment when needed


• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing


• Perform miscellaneous and backup duties job‑related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have recent and relevant customer service experiencein the last 2 years


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


• Must not have interviewed with any Enterprise Mobility brands in the last 12 months.


• This position requires valid CA drivers license


• Must have availability for the posted schedule of 40 hours per week with the posted hours of operation.


• Must be at least 18 years old