Senior Customer Assistance Representative-Part Time Redding

Enterprise; Redding (CA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Retirement savings plan

Training and development

Employee discount

Job summary

Enterprise Mobility has an exciting part-time opportunity for a Customer Assistance Representative Sr at our Redding, CA location. The role focuses on delivering exceptional customer service, supporting branch and rental needs, and acting as a rental back-up in a busy setting.

Ideal candidates will have recent customer service experience, a valid CA driver's license, and the ability to work 25 hours per week with a schedule between 7:30am and 6pm on weekdays and Saturdays.

Qualifications

• Must have recent and relevant customer service experience in the last 2 years.
• Authorized to work in the United States and not require sponsorship.
• Must not have interviewed with any Enterprise Mobility brands in the last 12 months.
• Valid California driver's license required.
• Availability for a 25 hour per week schedule.
• Must be at least 18 years old.

Responsibilities

• Answer incoming calls for reservations, quotes, and questions; provide information and resolution.
• Handle outgoing calls for callbacks and miscellaneous tasks.
• Deliver high level customer service in person and by phone.
• Greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assess rental condition at return and process check-ins.
• Assist with returns and exit kiosk transactions.
• Market the company while safely returning customers to their vehicles.
• Explain rental terms, vehicle features, and services.
• Offer optional protection products and upgrades where appropriate.
• Notify management of known vehicle issues and maintenance needs.
• Clean interiors/exteriors as needed and perform basic admin tasks.

Skills

Customer service

Work authorization

No recent Enterprise interviews

CA driver license

Part-time availability

Age 18+

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location

• 225 East Cypress Ave Redding, CA 96002

This is a part time position with a starting rate of pay $21.00 based on a 25 hour workweek.

We offer a robust Benefits Package including, but not limited to:

• Retirement savings plan


• Training and development


• Employee discount

The schedule for this position would be between the hours of 7:30am and 6pm Monday through Friday and Saturdays from 9am and 2pm.

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors


• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned


• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone


• Meet and greet customers in a friendly and timely manner


• Provide directions and general assistance


• Assist to assess condition of rental upon return


• Process returns, check-ins and exit kiosk transactions


• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed


• Understand and communicate rental terms and conditions, vehicle features and other services


• May sell optional protection products, upgrades, fuel options and other additional equipment


• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance


• Clean vehicle interior and exterior by hand or by operating washing equipment when needed


• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing


• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have recent and relevant customer service experience in the last 2 years


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


• Must not have interviewed with any Enterprise Mobility brands in the last 12 months.


• This position requires valid CA drivers license


• Must have availability for the posted schedule of 25 hours per week with the posted hours of operation.


• Must be at least 18 years old