Customer Appointment Scheduler | Sales & Service

Frontier Foundation & Crawl Space Repair; Tennessee; On-site; USD 21,000 - 30,000; Full time

Job summary

Frontier Foundation & Crawl Space Repair is seeking an Appointment Scheduler to act as the primary contact for customers, arranging sales appointments, annual maintenance, service opportunities, and installations, while following up on issues.

The role reports to the Department Manager and requires in-person work Sunday through Thursday, 8am–5pm, with strong customer service, data entry, and English communication skills.

Qualifications

• Knowledge of customer service principles and practices.
• Ability to perform accurate data entry.
• Ability to understand, speak, read, and write in English.

Responsibilities

• Sets and resets sales appointments through inbound and outbound communication with customers.
• Schedules appointments to maximize efficiency for the company and the sales reps.
• Saves appointments when a customer calls to cancel.
• Takes ownership of customer escalations and ensures timely resolution.

Skills

Customer service

Data entry

English proficiency

PC / computer skills

Education

High school diploma or GED

Job description

Frontier Foundation & Crawl Space Repair is seeking an Appointment Scheduler to act as the primary contact for customers, arranging sales appointments, annual maintenance, service opportunities, and installations, while following up on issues.

The role reports to the Department Manager and requires in-person work Sunday through Thursday, 8am–5pm, with strong customer service, data entry, and English communication skills.