Customer and Sales Support Advisor

Uxbridge Employment; Massachusetts; On-site; USD 42,378 - 56,504; Full time

Benefits offered by this job

Pension scheme

Staff discount on products

Death in service cover

Long service awards

24 days' annual leave + BH (30 with/at

Job summary

Uxbridge Employment in Slough, Berkshire, is seeking an experienced Customer and Sales Support Advisor to join a premium products business. This role focuses on handling inbound inquiries from business customers, processing orders, and identifying opportunities to cross-sell and upsell while maintaining exceptional service in a fast-paced environment.

You will support outbound campaigns, manage accounts, generate sales analyses, and work to rebuild relationships with lapsed customers.

Qualifications

• Experience in customer service with upselling and cross-selling responsibilities.
• Strong communication and relationship-building abilities.
• Ability to manage accounts and identify sales opportunities.

Responsibilities

• Handle a high volume of inbound calls from business customers and existing clients.
• Manage customer accounts and build strong client relationships.
• Produce sales analysis reports.
• Make outbound calls to existing customers.
• Contact lapsed accounts to rebuild relationships.
• Promote promotional stock through focused outbound calls.
• Process customer orders accurately.
• Provide outstanding customer service and answer queries.
• Upsell promotional and new products where appropriate.
• Perform general administration duties.

Skills

Upselling

Cross-selling

Customer service

Account management

Communication

Relationship building

Organisational skills

Job description

Salary: £31,500 plus yearly bonus and monthly commission

Location: Slough, Berkshire

Our client is seeking an experienced Customer and Sales Support Advisor to join their successful team. This is a fantastic opportunity to work for a leading organisation supplying premium products within a prestigious and luxury market.

This role would suit a customer-focused individual with previous sales support or customer service experience, who enjoys building relationships, identifying sales opportunities and delivering exceptional service in a fast-paced environment.

The role:

Working as part of a busy and supportive team, you will be responsible for handling a high volume of inbound enquiries from business customers and existing clients, processing orders and identifying opportunities to cross-sell and up-sell products where appropriate. You will also support outbound promotional campaigns and help maintain strong customer relationships.

Duties include:

• Answering a high volume of inbound calls from business customers and existing clients
• Managing customer accounts and building strong client relationships
• Producing sales analysis reports
• Making outbound calls to existing customers
• Contacting lapsed accounts to rebuild customer relationships
• Making focused outbound calls to promote promotional stock
• Processing customer orders accurately
• Handling customer queries and providing outstanding customer service
• Upselling promotional and new products where appropriate
• Completing general administration duties

Working hours:

• Monday to Friday
• 9:00am – 5:00pm
• One late shift each Monday on a rotating basis (11:30am – 7:30pm)

Experience/skills required:

• Previous customer service experience with upselling and cross-selling responsibilities
• Previous sales support or account management experience
• Highly motivated with a positive attitude
• Excellent communication and relationship-building skills
• Comfortable working in a fast-paced environment
• Strong organisational and administrative skills

Why apply?

This is a fantastic opportunity to join a market-leading business that prides itself on delivering a five-star customer experience. In addition to a competitive salary, you'll benefit from a monthly commission scheme based on promotional products sold, plus an annual bonus linked to company performance and KPIs.

The business is committed to recognising and rewarding ambitious individuals who strive to deliver exceptional customer service and continually develop their skills. If you enjoy speaking with customers, building relationships and working within a supportive and rewarding environment, this could be the perfect opportunity for you.

Benefits include:

• Benefits include a pension scheme, staff discount on products, death in service cover, long service awards, 24 days' annual leave plus Bank Holidays (increasing to 30 days with service), free on-site parking and regular company events and celebrations.

Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.