Customer Service Advisor

Employment Specialists Ltd; Colchester (VT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company pension scheme

Free parking

Job summary

A local Insurance provider in Vermont is seeking a Customer Service Adviser to support their growing team. In this role, you will handle inquiries and provide quotations for personal lines Insurance products while building strong relationships with customers. The ideal candidate will have previous experience in Insurance customer service and be comfortable with sales conversations. The company offers comprehensive training towards professional qualifications and a supportive working environment with competitive benefits.

Qualifications

• Previous experience in Insurance customer service, ideally motor/home insurance.
• Comfortable with sales conversations, including upselling and cross‑selling.
• Strong telephone communication skills.

Responsibilities

• Support customers with personal lines Insurance products.
• Handle inquiries, quotations, renewals, and policy changes.
• Build strong customer relationships and process adjustments accurately.

Skills

Insurance customer service experience

Sales conversations

Confident communication

IT skills

Organizational skills

Education

CII qualifications

Job description

An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.

This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross‑selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).

What you’ll be doing as a Customer Service Adviser

You’ll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.

• Handling inbound and outbound calls, providing a professional and personable service
• Producing Insurance quotations and converting opportunities into new and additional business
• Supporting renewals and retention, building strong customer relationships
• Processing mid‑term adjustments and customer instructions accurately
• Identifying cross‑sell opportunities and making introductions where appropriate
• Recording and managing leads and activity using a CRM system
• Building product knowledge over time with structured training and coaching
• As you develop, supporting smaller business customers (training provided)

What we’re looking for to be a Customer Service Adviser

• Previous Insurance customer service experience (motor/home Insurance ideal)
• Comfortable with sales conversations, including upsell and cross‑sell
• Confident communicator (verbal and written) with a strong telephone manner
• Good IT skills and the ability to learn new systems quickly
• Organised, reliable and able to manage your own workload
• A positive, "can‑do" approach and enjoyment of working in a small team
• Full training & development (technical knowledge, sales skills)
• Support towards CII qualifications
• Supportive, friendly working environment
• 25 days holiday + bank holidays
• Free parking (Great Tey area)
• Company pension scheme