Customer Accounts Analytics & Insights Analyst

RXO Inc.; Marietta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

RXO Inc. is seeking an Associate Customer Accounts Analyst to provide data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs.

You will monitor SLA performance, respond to leadership requests, validate data with Operations, and develop standardized dashboards in Excel to support monthly and quarterly performance reporting.

Qualifications

• Bachelor’s degree or equivalent related work experience.
• Strong analytical judgment and ability to prioritize high‑impact issues.
• Organized, reliable, and proactive with client and leadership needs.

Responsibilities

• Monitor SLA performance and service metrics to identify risks or missed commitments.
• Respond to leadership requests for data, summaries, or clarification on active issues.
• Partner with Operations and internal teams to validate data accuracy and root causes on escalated items.
• Develop and maintain dashboards, pivot tables, and scorecards (Excel‑based).
• Support monthly and quarterly performance reporting and data governance.

Skills

Analytical

Detail-oriented

Data analysis

Excel

Dashboards

Education

Bachelor’s degree

Tools

Pivot tables

Excel

Job description

RXO Inc. is seeking an Associate Customer Accounts Analyst to provide data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs.

You will monitor SLA performance, respond to leadership requests, validate data with Operations, and develop standardized dashboards in Excel to support monthly and quarterly performance reporting.