Customer Advocate & Technical Product Specialist

BioHorizons; Hoover (AL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical plan options

FSA/HSA

Vision benefits

Dental insurance for employee and/deps

Wellness Plan

401k with matching

Generous PTO with holidays

Short & Long Disability

Life Insurance

Parental Leave

Casual Dress Code

Social events

Job summary

BioHorizons is seeking a Customer Advocate and Technical Product Expert to serve as the central point for order taking and processing. You will develop in-depth knowledge of our product lines and stay updated on any changes to provide precise components for patient cases.

The role emphasizes superb customer service, troubleshooting, and collaboration with sales and operations to ensure accurate orders and on-time shipments.

Qualifications

• 2+ years of Customer Care or related experience.
• Proficient computer skills required.
• Excellent telephone manner and communication skills required.
• Previous experience as a dental hygienist or dental assistant preferred.

Responsibilities

• Take and process customer orders via phone, email, BioHorizons store, and other channels.
• Develop knowledge of all BioHorizons products and how they work.
• Communicate with clinicians and staff to determine needed components for cases.
• Provide technical assistance and troubleshooting for BioHorizons products.
• Handle customer complaints with a focus on service recovery.
• Coordinate with operations to ensure timely product shipments.
• Maintain accurate customer accounting records and order processing per Finance guidelines.
• Maintain timely communication with sales team and internal stakeholders.
• Deliver top-shelf service to the sales team with a professional, collaborative approach.
• Facilitate returns per BioHorizons policy.
• Gather customer information to create new accounts.
• Maintain customer files.
• Improve systems for processing orders and other customer activities.

Skills

Customer Care experience

Computer skills

Telephone communication

Dental background preferred

Education

High School diploma

Bachelor's degree preferred

Job description

BioHorizons is seeking a Customer Advocate and Technical Product Expert to serve as the central point for order taking and processing. You will develop in-depth knowledge of our product lines and stay updated on any changes to provide precise components for patient cases.

The role emphasizes superb customer service, troubleshooting, and collaboration with sales and operations to ensure accurate orders and on-time shipments.