Hematology Customer Care Specialist — Career Growth

Bio-Techne; Minneapolis (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401k / ESPP

Tuition Reimbursement

Paid time off

Mentorship

Job summary

Bio-Techne is seeking a Hematology Customer Service Advisor to grow and maintain the customer base by providing timely, accurate information on product availability and production schedules.

The role involves collaborating with internal departments to resolve inquiries efficiently, working well independently and in a team, and upholding EPIC values across tasks. Onsite work during standard business hours is required.

Qualifications

• High school diploma or GED preferred.
• Previous customer service experience in a technical environment is a plus.

Responsibilities

• Follow the assigned team schedule reliably and manage time effectively; willingness to work extended hours when necessary.
• Comply with SOPs and WIs and complete all assigned compliance training.
• Gain familiarity with SOPs of other departments to support collaboration.
• Process new and replacement customer orders accurately using ERP systems.
• Proofread and validate orders processed by teammates.
• Initiate complaints and coordinate with technical support within 24 hours of issue receipt.
• Respond promptly to general customer inquiries and provide updated production schedules.
• Maintain flexibility to handle multiple tasks and changing workload priorities.

Skills

Customer service

Communication

Attention to detail

Independent work

Teamwork

Education

High school diploma or GED

Experience in related industry

Tools

ERP systems

Microsoft Office

Job description

Bio-Techne is seeking a Hematology Customer Service Advisor to grow and maintain the customer base by providing timely, accurate information on product availability and production schedules.

The role involves collaborating with internal departments to resolve inquiries efficiently, working well independently and in a team, and upholding EPIC values across tasks. Onsite work during standard business hours is required.