Hematology Customer Experience Specialist

Research & Diagnostic Systems, Inc.; Minneapolis (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k plan

ESPP

HSA

FSA

Tuition reimbursement

Paid time off

Job summary

Bio-Techne is seeking a Hematology Customer Service Advisor to grow and maintain our customer base by providing timely, accurate information about product availability and production schedules. The role involves collaborating with internal departments to resolve inquiries efficiently and supports inter-departmental collaboration.

The ideal candidate works well independently within a team, demonstrates strong communication, and upholds EPIC values.

Qualifications

• High School Diploma or GED preferred.
• Previous customer service experience in a technical environment.
• Familiarity with hematology products or healthcare industry a plus.
• Strong organizational skills and attention to detail.
• Ability to work independently and in teamwork settings.
• Excellent communication and problem-solving skills.

Responsibilities

• Follow the assigned team schedule reliably and manage time effectively.
• Willingness to work extended hours when necessary.
• Comply with SOPs and WIs as outlined in ComplianceWire, including completing all assigned training.
• Gain familiarity with SOPs of other departments to support collaboration.
• Use ERP systems to process orders, proofread and validate orders, and coordinate with technical support within 24 hours of issue receipt.
• Respond promptly to general customer inquiries and provide updated production schedules.
• Demonstrate continuous improvement by learning multiple departmental functions and increasing independence.
• Maintain flexibility to handle multiple tasks and changing workload priorities.
• Exhibit strong communication with customers and inter-departmental teams.

Skills

Communication skills

Organizational skills

Problem solving

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

ERP systems

Microsoft Office

Job description

Bio-Techne is seeking a Hematology Customer Service Advisor to grow and maintain our customer base by providing timely, accurate information about product availability and production schedules. The role involves collaborating with internal departments to resolve inquiries efficiently and supports inter-departmental collaboration.

The ideal candidate works well independently within a team, demonstrates strong communication, and upholds EPIC values.