Customer Advocate (Sample)

Boldr; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in customer service is seeking a Customer Advocate to enhance client interaction and satisfaction. You will provide solutions to customer inquiries, document interactions, and support cross-functional teams. Ideal candidates will have strong communication skills and a commitment to high-quality service, with opportunities for remote work and health benefits.

Benefits

Private Health Insurance

Work From Home

Training & Development

Qualifications

• Previous experience in customer service or a related field preferred.
• Basic proficiency in Microsoft Office and familiarity with CRM systems.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Engage with customers to answer inquiries and resolve issues.
• Document customer interactions and collaborate with teams.
• Identify trends and suggest enhancements for ongoing improvements.

Skills

Communication

Problem Solving

Organizational Skills

Attention to Detail

Tools

Microsoft Office

CRM Systems

Job description

WHAT IS YOUR ROLE

As a Customer Advocate, you will play a crucial role in representing our clients and ensuring their customers receive exceptional service. You will engage with customers to answer their inquiries, resolve issues, and provide product information. Your goal is to create a positive experience through effective communication and problem-solving skills.

WHAT WILL YOU DO

• Actively listen to customer concerns and provide tailored solutions in a compassionate manner
• Document customer interactions accurately and efficiently within our systems
• Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction
• Contribute to ongoing process improvements by identifying trends and suggesting enhancements
• Stay informed about client products and services to provide accurate information to customers
• Meet or exceed performance metrics established for response times and resolution rates

YOU HAVE…

• Previous experience in customer service or a related field preferred
• Strong communication skills, both verbal and written
• Ability to remain professional and empathetic under pressure
• Basic proficiency in Microsoft Office and familiarity with CRM systems
• A commitment to delivering high-quality customer service
• Ideal candidates should possess strong organizational skills and attention to detail
• Willingness to learn and adapt in a fast-paced environment

• Private Health Insurance
• Work From Home
• Training & Development