Healthcare Advocate (Remote 1099)

Menlo Ventures; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Solace is seeking a Healthcare Advocate to guide Medicare patients through their healthcare journey. In this remote role, you'll provide support by addressing complex health concerns, fostering trusting relationships, and identifying social determinants affecting health. A minimum of 3 years in care management or patient advocacy is required, ensuring a strong understanding of healthcare navigation.

Qualifications

• 3+ years proven experience in care management, patient advocacy, or healthcare navigation.
• Deep understanding of Social Determinants of Health and diverse patient populations.
• Ability to learn new systems and software quickly.

Responsibilities

• Build trusting relationships with Medicare patients based on listening and empathy.
• Assist patients in maintaining a streamlined care continuum.
• Develop comprehensive care plans addressing social determinants of health.

Skills

Empathy

Clinical skills

Organizational abilities

Technical savvy

Communication

Job description

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.

About the Role

As an Healthcare Advocate for Solace, you will work with Medicare patients throughout their healthcare journey.

In this role, you will navigate patients through difficult and complex health concerns to help them achieve their health and wellness goals while addressing Social Determinants of Health (SDOH). You’ll be an empathetic listening ear and an action-oriented guide who knows what to do to solve patient problems—and actually does it.

Please note that this is a 1099 role. You can choose to work part time or full time. The role is remote.

About Solace

By harnessing the power of human connection through technology, Solace is transforming healthcare in the U.S.

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. By helping people work with professional health advocates, Solace serves as an integral, personal support layer for health issues in a way that the health system can’t. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps individuals and families make informed decisions that result in better outcomes.

Solace is a Series B startup founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures and Signalfire. We have a lean, fully-remote U.S. team distributed coast-to-coast.

Check out our recent funding announcement in the WSJ here.

What You’ll Do

• Learn the Solace systems, tools, technology, partners, and expectations, while also providing your unique expertise in every interaction.

• Build strong, trusting relationships with Medicare patients, where listening and empathy are the foundation for every interaction.

• Be able to identify and prioritize Medicare patients’ needs and assist them to maintain a streamlined care continuum.

• Develop comprehensive patient care plans that holistically address social determinants of health, i.e. food resources, transportation access, and support at home.

• Build the systems of the future in working with Medicare patients.

What You Bring to the Table

• 3+ years proven experience in care management, patient advocacy, or healthcare navigation.

• Deep understanding of Social Determinants of Health and experience working with diverse patient populations.

• Endless empathy for people, and a strong ability to fight for those who cannot.

• Strong clinical skills paired with exceptional organizational abilities. You can balance multiple tasks and work under pressure without sacrificing clarity in your communications and documentation.

• Pride in your technical savvy; you can quickly and fluently learn new systems and software.

• An extreme bias toward action and execution.

• A willingness to provide fearless feedback. You care about forging a system that empowers better patients outcomes, and are not shy about sharing your thoughts.

This is a remote position. Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

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